Dedric Roberts, Cissp Email & Phone Number

"Security is a journey of perpetual vigilance and adaptation, where the quest for knowledge and the pursuit of resilience becomes our guiding forces."Hello! I'm 𝗗𝗲𝗱𝗿𝗶𝗰 𝗥𝗼𝗯𝗲𝗿𝘁𝘀, an Advanced Support Engineer at KnowBe4, where I embrace challenges and utilize my expertise to provide exceptional technical solutions. As the last escalation point for support requests, I consistently strive to deliver comprehensive resolutions, ensuring the utmost client satisfaction.In my role, I also contribute significantly to the enhancement of our support framework. I take pride in developing and implementing robust policies and procedures for both Advanced and Core Support Technicians, empowering them to deliver efficient and effective assistance to our valued customers.Prior to my current position, I honed my skills as an Advanced Support Technician and Information Security Analyst for a Healthcare System. These experiences provided me with invaluable insights into troubleshooting complex issues and safeguarding vital data assets. My dedication to excellence led me to pursue a Bachelor of Science in Technology Management and Development, equipping me with a solid foundation in managing technology resources and driving innovation.Furthermore, I hold the prestigious Certified Information Systems Security Professional (CISSP) certification from (ISC) ², a testament to my expertise in information security and my commitment to upholding the highest standards of professionalism and integrity.Driven by my passion for technology and its potential to transform businesses, I consistently seek opportunities to expand my knowledge and stay updated on the latest industry trends. I succeed in collaborative environments where I can contribute to team success while continuously pushing the boundaries of my own capabilities.Let's forge ahead, conquer challenges, and achieve remarkable milestones in the ever-evolving world of technology.

Listed skills include Customer Service, Project Management, Sales, Microsoft Word, and 16 others.