Dedrick Chaney Email & Phone Number

Houston, Texas, United States

Responsible for processing loans from set-up to closing by verifying, compiling and entering borrower information in to loan processing systems. Reviews loan application files to verify that all data is complete and meets standards, including the loan type and purpose, borrower assets, liabilities, and employment. Verify and analyze loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with all applicable federal and state regulations. Interact with Mortgage Professionals to obtain information from the borrower or to seek clarification about documents in the loan file. Informs the Processing Manager of discrepancies in the file and obtains direction on how to proceed, as applicable. Record data to track the status of loans in processing. Submit loan application files to underwriting for approval, and creates and mails approval or denial letters to applicants. Submit approved mortgage loan files to closing for settlement.Responsible for handling non-public information (NPI) about borrowers. Adhere to all applicable internal NPI policies and procedures, and protect the confidentiality of borrower information.Performs administrative duties such as faxing, photocopying, filing and phone support, as required, by Loan Processor II and Processing Managers.

Lewisville, Tx

• Responsible for taking inbound and outbound calls for active and inactive bankruptcy customers• Perform Quality control audits on various processes• Responsible for effectively managing a delinquent mortgage portfolio of 1000+ loans for different investors• Resolves customer delinquency utilizing the most cost effective collections techniques to resolve customer delinquency• Audit Loan to determine if Mr. Cooper is in compliance on acquisition loans from Ocwen, Aurora, and BOA that were in trial modification, final modification, or in review for modification.• Work towards a permanent solution on loss mitigation account• Responsible for the reporting and projections throughout the month as required by management• Responsible for quality control for the daily functions within a bankruptcy filing regarding a borrower’s home mortgage during a chapter 7, 11, 12 or 13• Responsible for handling active and inactive bankruptcy accounts within legal terms• Completed second level audits to determine if exception or pass files were valid so that Mr. Cooper is able to determine the amount of fine that will be received based on data collected.• Responsible for referring loans to short sale or deed in lieu if modification is not an option

Lewisville, Tx

• Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 50 to 75 inbound calls per day)• Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions• Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences• Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management• Document learnings and regularly share back with team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback

Dallas/Fort Worth Area

Ensure all administrative loan documents are supplied to the borrower promptly. Ensuring initial disclosures were delivered in a timely manner for customers to review and make a conscience decision based on the loan terms. A liaison between the homeowner and the lender helping the homeowner assemble the needed documents to present to the bank. Assembling documents that serve as financial proof that the homeowner is in need of assistance. Trained in determining what the lender needs and the process that the homeowner needs to complete. Serving as a negotiator between the lender and the homeowner. As a specialist I work to come up with a resolution that is palatable for both parties. Acting as a teacher, educating the homeowner about the loan during the entire process.

Dallas/Fort Worth Area

Performed initial loan file review of potential borrowers to ensure documentation was executed properly. Assessing credit standings of applicants through background research. Interview applicants to evaluate their eligibility for a loan. Followed up with applicants to clarify important points. Managed pipeline of conventional, government, and private loans. Ensuring initial disclosures were delivered in a timely manner for customers to review and make a conscience decision based on the loan terms.

Dallas/Fort Worth Area

Reviewed files for completeness and accuracy. Verified employment and financial history. Interface with property appraisers to secure documents and risk analysis files. Acting as a liaison for loan officers, applicants, mortgage underwriter to ensure the loan process was completed in a timely manner