• Technical coordination with the client stakeholders and internal development team from participation in product discovery to infrastructure design and proposal.• Conceived infrastructure environment design on both cloud platform as well as on-premises to client stakeholders• Conceived and develop CI/CD processes and workflow in coordination with the development team as well as deploying the infrastructure to support the CI/CD rollout • Deployment and maintenance of various production infrastructure projects to support various application product rollouts• Technical consultant in providing clients with full pre-sales workflow from product discovery to product design and proposal.• Successfully revamped a customer’s infrastructure from a manual deployment to a complete IaaC infrastructure.• Developed a modular framework for Terraform IaaC for seamless use across projects for the company.• Developed a streamlined CI/CD framework consisting of Jenkins and Ansible for both automated and manual deployments for the company.

• Deployment and maintenance of various production infrastructure projects to support various application product rollouts• 3rd-level on-call escalation point in technical infrastructure support and maintenance for various projects• Successful design and deployment of 3 major client infrastructure projects on 2 separate cloud platforms using a combination of orchestration tools.• Designed and led the successful deployment of an on-premises virtualized infrastructure environment for a financial-systems client.

• Deployment and maintenance of various production infrastructure projects to support various application product rollouts• 3rd-level on-call escalation point in technical infrastructure support and maintenance for ongoing projects• Ongoing maintenance and design upgrades of such infrastructure environments

• Promotion with expanded scope and responsibilities as part of IT department expansion, reporting directly to Head, IT Infrastructure• 3rd-level escalation subject matter expert in technical infrastructure support and maintenance• Successful design, deployment and ongoing maintenance of a mission-critical, transaction-intensive financial application environment.• Successful design and consulting deployment of a major financial trading office in the UK.• Successfully lead the build and deployment of the company’s branch office in the UK• As Team Lead duties include the technical management as well as the administration of the UK IT team of 4 members.

• Expanded scope and responsibilities as part of IT department expansion• Successful design, setup and deployment of various client hosting infrastructure environments• Ongoing maintenance and design upgrades of such infrastructure environments• 2nd-level escalation support for client production support and change requests• Successful design and consulting deployment of IT infrastructure for several client offices in KL and Taiwan.

• As the first IT staff in the organization, responsible for the successful design, setup and deployment of the entire office including the server, desktop and network infrastructure.• Successful virtualization of 99% of the office infrastructure services using Citrix XenServer• Technical support and POC of various enterprise services including JIRA, Confluence, Sharepoint, MS Exchange and others.• Drafting and implementation of the base IT policies of the organization• Day-to-day administration of the organization’s IT services including ID management & maintenance for Windows domain & various application accounts• Budget forecast and management for the entire organization pertaining to IT equipment and requests• Vendor management for both equipment as well as service providers• Schedule and supervise the monthly server patching & maintenance schedule• Perform ongoing system security tests & tightening.• Creation and maintenance of proper documentation for all deployed and maintained systems and services

• Primary job scope includes the provision of production support for various data and application Wintel servers on the assigned client sites• Domain administration of Active Directory 2003 including ID management, group maintenance & access rights, IP address allocations and DHCP administration• ID management & maintenance for Windows domain & various application accounts• Management & liaising with various vendors for various systems hardware maintenance & rectification works• Schedule and supervise the monthly server patching & maintenance schedule• Perform ongoing system security tests & tightening.• Creation and maintenance of proper documentation for each site assigned

• Provide all IT Support for the organization including desktop, server, network and application level support.• Provide production support for the organization’s financial betting system hosted in Taiwan as well as liaising with vendors & development teams for support and maintenance• Monitoring of corporate & production servers including Active Directory, MS Exchange, Linux application & web servers and Linux-based NMS & firewall as well as overall organization network infrastructure including LAN, Internet, local leased lines and international IPLCs.• Successfully completed projects include deployment of Linux based firewall for corporate network security including AD integration for secure VPN access, deployment of Windows Sharepoint Services as a corporate CMS, successful deployment of an open-source Linux-based NMS portal for real-time monitoring & alerting of production system issues.• Daily maintenance of user and system accounts for Active Directory and MS Exchange email accounts• Responsible for production and corporate backup.• Desktop support including custom deployment, maintenance and troubleshooting of various PC issues, laptops and mobile devices.• Providing administration & support of various user mobile data communications devices including email-enabled mobile devices.• Provide technical advice & recommendation in the procurement & purchasing process for new IT equipment and services.• Deployment & configuration of new physical machines and virtual machines on the XenServer platform. Includes system setup for purpose on either Windows Server or Linux platforms as required.

• Primary job scope includes the monitoring of various production & time-critical hospital data and application servers, including 2nd-level support for any rectification works, for both WinTel and Unix servers.• Team lead role requires supervisory duties to a team of 3 system administrators, including technical as well as administrative duties such as team roster, duty & team responsibility allocation and administrative management.• Domain administration of Active Directory 2003 including ID management, group maintenance & access rights, IP address allocations and DHCP administration• Backup administrator duties include monitoring of the daily backup operations, perform rectification of any failures, forecasting of backup schedules & tape expiry and preparation of SOP documentation for backup operations• Supervised in the installation and deployment of new systems in the data centre including Compaq Proliant & IBM X-series servers• Providing desktop support as well as 2nd-level user support to an organization of over 1000 users including hardware repair, network troubleshooting and application support• ID management & maintenance for Windows domain & various application accounts• Manage & maintenance of the Lotus Notes ID accounts & groups using Domino Administrator• Management & liaising with various vendors for various systems hardware maintenance & rectification works• Schedule and supervise the monthly server patching & maintenance schedule• Perform ongoing system security tests & tightening.• Maintaining and drafting documentations for new policies and SOPs being implemented• Successful planning as well as actual execution of disaster recovery plans and SOP for real-life production server crash

• Primary job scope includes the monitoring of various production & time-critical hospital data and application servers, including troubleshooting and assisting in any rectification works, for both WinTel and Unix servers• 1st –level daily maintenance of user and system accounts for Active Directory & domain administrator (IP address allocation & DHCP reservations for special devices)• Monitoring of daily data backups & provide immediate rectification of errors• Monitoring of server health & patches & respond to any faults & malfunctions with a rectification plan• Assisted and supervised in the installation and deployment of new server systems in the data centre• Designed and developed automated scripts for running of various manual batch jobs on Windows and UNIX AIX servers including anti-virus update distribution and FTP backup files to an offsite data server.• Providing 1st and 2nd-level user support to an organization of over 1000 users• Daily maintenance of user and system accounts• Provide technical assistance and advice to the desktop engineers in various server-related hardware issues with end-users• Assist & support the network team with any issues and implementation projects• Successfully redesigned and implemented operations workflow for optimum efficiency.• Assisted in the successful migration of all the facility servers to a new data-centre off-site.

• Job scope includes providing 1st-level assistance on IT-related problems to users through phone and email, troubleshooting network problems and monitoring of daily backups• Backup desktop support include maintenance and troubleshooting of various PC issues, laptops and mobile devices as well hardware replacement & troubleshooting• Maintenance of user and system accounts for Active Directory • Provide user support for various web-based institutional applications• Monitoring of health for various WinTel and MS Exchange servers• Ensure appropriate escalation to the proper 2nd-level support for serious issues• Increased 1st-Level call resolutions beyond target of 80%• Assisted in the implementation of new escalation workflow to reduce turnaround time of critical cases to the target of 3 days.• Implemented & assisted training sessions for new staff on various IT issues & orientation