Denise Abreu Email & Phone Number

Allentown, Pennsylvania

• Provided quality client service to help maintain a high rate of client retention.• Able to communicate and write in Spanish to accurately enter Hispanic names and information into a database• Provided general information to clients concerning appropriate company products, services and their insurance coverage information• 10 years of experience in Call Center Setting has helped me be proficient using computer using different programs at the same time • Deliver exemplary customer service by assisting prospects and current clients via phone and email• Ability to collaborate and work in team-oriented environment• Working from home still able to follow instruction and work with no supervision• Provides general information to clients concerning appropriate company products and services• Run credit cards and bank information to bring account up to date• Create PowerPoint presentations

Allentown, Pennsylvania Area

• In charge of creating training schedule• Used Microsoft Office Systems (including Microsoft Word, Microsoft Excel, Microsoft Power Point) tocreate reports and presentations• Reported all training information• Organized meetings• Screen phone calls, mail and visitors; route and resolve information requests• Maintained all training records and databases.• Filed data information and kept all personal records up to date

United States

-In charge of one of the world’s most advanced missile systems called Patriot, the main weapon systemof the Army’s air defense mission.-Ensured missiles are ready to fire the moment an airborne threat is detected and prepare the systemfor firing.-Performed crucial electronic diagnostic procedures and preventive maintenance on the launcherstation and its control systems.-Established and maintained radio and wire communications and prepare tactical map overlays and analyze data.-Administrative Assistant

United States

Cash register, cook, cleaning, provide excellent customer service, serve food and train employees.

Master Of Business Administration - Mba, Business Administration And Management, General

Honor Graduate

Bachelor Of Business Administration (B.B.A.), Business

Activities and Societies: Delta Mu Delta Honor Society

Associate, Accounting

High School Diploma, General Studies, Senior Year

Dominican Republic