PANERAAPRIL 2015 - PRESENTMarketing Manager of the Wisconsin Milwaukee, South and Central markets. Responsible for the Development and growth, providing direct supervision, training, career development and performance management. Partnership with AOPs and RSOM, established operational goals, MDPs to adhere to staffing/retention, training execution and certification. Bakery Mastery, Self-Mastery, Relationship Mastery, and Impact Mastery.Training Operations Partner, Pacesetter Award and role model of training café, People development, managed performance. Execute company and bakery-café goals, labor, warmth of guests, Accuracy, and profitability. Successfully trained our future managers with Panera.STARBUCKSJUNE 1999 – MARCH 2015General Manager for several cafés in the Chicago area, Training manager in new café openings in Minnesota, Chicago, New Jersey, Washington State. Hire and train all staff, build sales forecast for cafés and scheduling. Recruiting and Onboarding. Honesty and commitment to the knowledge of core product and processes.EDUCATIONINDIANA STATE UNIVERSITYAUGUST 1991-JUNE 1995SCHOLARSHIP – PLAYED SOFTBALL FOR ISU PHYSICAL EDUCATION AND HEALTH SCIENCEKEY SKILLS AND CHARACTERISTICS· Critical thinking· Champion for change· Problem solving· Goal-getter· Decision Making· Priority setting/c