• Identifying, investigating and generating new leads to secure new business, especially from Trade and Commercial clients. • Consulting with potential Retail and Trade clients to identify clear design briefs and raising all relevant quotes and Sales orders. • Requesting and checking purchase orders for external suppliers, and co-ordinating progress of orders through to delivery to client.• Driving and analysing weekly and monthly KPI’s to review with Management.• Following up on the status of all current projects to be able to deliver within deadlines and budgets.• Managing key Trade Accounts by establishing and maintaining strong working relations.• Ensuring the highest level of customer service during and after sales.• Training all new staff with company systems, procedures, product knowledge and organising all rotas.• Contributing to regular showroom moves, marketing campaigns, researching and designing new furniture.• Representing the company and showroom at networking and trade events. • Ensuring KPI’s are met through coordinating with workshop, external suppliers and logistics departments.

Service Agent for Qatar AirwaysChecking passengers onto flight and boarding onto aircraft.Training new service agents and dealing with passenger queries.

Responsible for implementing and developing the Furniture & Bed department’s administration, financing and after-sale service. Formulating and reviewing Terms of Trade with Furniture Suppliers.Organising and preparing for the bi-annual Stock take. Overseeing the staff training and overall stock management of a department that generates annual sales of £10 million.Supporting Department Buyers by devising strategies to help promote Profit Protection, control costs, drive sales, and improve customer service.Providing weekly feedback to Senior Management with reports analysing the department’s development and commercial growth.Working closely with suppliers, sales staff, and distribution centre to ensure furniture orders are processed efficiently and in line with company targets.Managing a team of six service agents, in addition to assisting Shop floor Manager by overseeing their eighteen members of staff as required, including conducting appraisals.Recruiting and training new members of staff on in-house systems and procedures, and monitoring their personal career development within the company.Established strong working relations between the store, warehouse and suppliers, which led to fewer damages, quicker deliveries, and improved customer satisfaction.

Placing orders with suppliers, dealing with after sales queries, deliveries and charging.Preparing reports for Management, analysing the level of customer service offered.Maintaining filing system, and processing accounting documents.Recruiting and training new members of staff, and conducting reviews and appraisals.“Employee of the Month” In June 2002 at Harrods, chosen from 3500 staffFirst Aider and Fire WardenInstitute of Leadership and Management – (ILM) certificate in Team Leading