Dee Baker Email and Phone Number
With 30 years of experience in the IT industry, I have worked across all facets of the field, from technical roles to business functions. My hands-on technical work, project and program management, and extensive leadership experience give me a unique ability to guide and manage teams and translate complex technical topics into meaningful contexts.As the Senior Manager of Delivery at CDW Advisory Services, I work with my team of highly skilled consulting professionals to utilize their problem-solving skills and technical expertise to tackle customers' business challenges with technology.When I am not working, I spend time with my family, play with the cows on my parents' farm, and cheer on my home team, the Green Bay Packers. Go, PACK!
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Senior Manager - Cdw Advisory ServicesCdw Jul 2024 - PresentVernon Hills, Il, Us• Coordinate with the the Head of the Advisory Services Portfolio team to integrate the team’s expertise into client solutions and ensure high-impact results.• Partner with and provide thought leadership within CDW to position the consulting team as a market leader.• Focus on the continued development of principal consultants, ensuring that their skills and knowledge remain cutting-edge.• Efficiently allocate and manage resources, ensuring that principal consultants are utilized effectively.• Tackle and resolve complex client issues by leveraging the deep expertise of the principal consulting team.
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Head Of Cloud Presales - Cdw Digital VelocityCdw May 2022 - Jul 2024Vernon Hills, Il, Us• Transformed the 54 member cloud solution architecture team based on the strategic direction of the Digital Velocity organization, resulting in a 15% increase in sales engagement• Decreased team size by 30% while increasing team efficiency to meet expanding demand levels• Encouraged adoption of Solution Architect tooling and standard capabilities, reducing scoping errors by 15%• Evaluated time to sell and cost to sell and employed operational processes to decrease time to sell by four days and cost to sell by five hours per $25,000 opportunity
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Digital Strategy Manager - Office Of The O-Cto -DvsCdw Jul 2021 - Jun 2022Vernon Hills, Il, Us• Led organizational and operational service solutions presales initiatives for the Digital Velocity practice, including cloud-native, data, and software architects• Promoted customer satisfaction by serving as an escalation point for DV professional services, addressing issues from presales through delivery, and achieving over 80% project save rate and customer retention• Pioneered a program management and services leadership methodology for emergency interventions with highest-priority client engagements, resulting in a 40% reduction in escalation response time
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Specialized Engineer - Advanced ServicesCdw Jul 2020 - Jul 2021Vernon Hills, Il, Us• Spearheaded adoption of services-led, outcome-based consultative selling approach• Led strategic solution development and sales for over a dozen multi-million-dollar opportunities from concept with a 50%-win rate• Introduced a new solutioning methodology that decreased cost and time to sell by 25% by reducing the number of FSAs for initial qualification
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Consulting Services ArchitectCdw Jul 2019 - Jul 2020Vernon Hills, Il, Us• Advised customers on all facets of IT, from technical to business functions, putting complex technical topics into a meaningful context with a 25% opportunity close rate• Generated over $22 million in additional services, hardware, licensing, and managed services for sales teams• Expanded business relationships with key clients and stakeholders by promoting and optimizing customer value, resulting in $7M annually in follow-on products and services• Led the consulting team in delivering high-impact solutions focused on customer outcomes, which reduced service-related customer satisfaction issues by 20%
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Engagement ManagerCdw Oct 2006 - Jul 2019Vernon Hills, Il, UsDeveloped and continued business relationships with key clients and their stakeholders by addressing new requirements and recommending solutions that optimize value for the customer with the goal of aligning business and IT. Led consulting engagements with CDW customers focusing on their business of IT problems. Provided leadership to ensure that optimal solutions are recommended to address clients strategic, business and operational goals, both short and long term.
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Enterprise Project ManagerCdw Jul 2016 - Jul 2018Vernon Hills, Il, Us
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Senior Information Technology Project ManagerCdw Oct 2010 - Jul 2017Vernon Hills, Il, Us• Moderated all engagement lifecycle phases, including (but not limited to) follow-through for solution sales; drafting proposals, margin analyses, and statements of work; and actively monitoring customer satisfaction levels• Developed, implemented, and provided training for data center project management methodologies in conjunction with the company's professional services leadership, resulting in a 20% rise in customer satisfaction• Reduced post-sale issues by over 30% through developing a bid assurance practice for data center build projects
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Senior Project CoordinatorCdw Oct 2008 - Sep 2010Vernon Hills, Il, Us
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Project CoordinatorCdw Oct 2006 - Oct 2008Vernon Hills, Il, Us
Dee Baker Education Details
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University Of Wisconsin OshkoshOrganizational Leadership -
St. Norbert CollegeSocial Studies/Education
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University Of PhoenixInformation Technology Management
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University Of Wisconsin OshkoshOrganizational Leadership
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St. Norbert CollegeSecondary Education And Teaching
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St. Norbert CollegeSecondary Education And Teaching
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University Of Wisconsin OshkoshOrganizational Leadership
Frequently Asked Questions about Dee Baker
What company does Dee Baker work for?
Dee Baker works for Cdw
What is Dee Baker's role at the current company?
Dee Baker's current role is Senior Manager- Advisory Services @ CDW | Transforming Vision into Realized Value |.
What schools did Dee Baker attend?
Dee Baker attended University Of Wisconsin Oshkosh, St. Norbert College, University Of Phoenix, University Of Wisconsin Oshkosh, St. Norbert College, St. Norbert College, University Of Wisconsin Oshkosh.
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