Dee Baker Email & Phone Number

Vernon Hills, Il, Us

• Coordinate with the the Head of the Advisory Services Portfolio team to integrate the team’s expertise into client solutions and ensure high-impact results.• Partner with and provide thought leadership within CDW to position the consulting team as a market leader.• Focus on the continued development of principal consultants, ensuring that their skills and knowledge remain cutting-edge.• Efficiently allocate and manage resources, ensuring that principal consultants are utilized effectively.• Tackle and resolve complex client issues by leveraging the deep expertise of the principal consulting team.

Vernon Hills, Il, Us

• Transformed the 54 member cloud solution architecture team based on the strategic direction of the Digital Velocity organization, resulting in a 15% increase in sales engagement• Decreased team size by 30% while increasing team efficiency to meet expanding demand levels• Encouraged adoption of Solution Architect tooling and standard capabilities, reducing scoping errors by 15%• Evaluated time to sell and cost to sell and employed operational processes to decrease time to sell by four days and cost to sell by five hours per $25,000 opportunity

Vernon Hills, Il, Us

• Led organizational and operational service solutions presales initiatives for the Digital Velocity practice, including cloud-native, data, and software architects• Promoted customer satisfaction by serving as an escalation point for DV professional services, addressing issues from presales through delivery, and achieving over 80% project save rate and customer retention• Pioneered a program management and services leadership methodology for emergency interventions with highest-priority client engagements, resulting in a 40% reduction in escalation response time

Vernon Hills, Il, Us

• Spearheaded adoption of services-led, outcome-based consultative selling approach• Led strategic solution development and sales for over a dozen multi-million-dollar opportunities from concept with a 50%-win rate• Introduced a new solutioning methodology that decreased cost and time to sell by 25% by reducing the number of FSAs for initial qualification

Vernon Hills, Il, Us

• Advised customers on all facets of IT, from technical to business functions, putting complex technical topics into a meaningful context with a 25% opportunity close rate• Generated over $22 million in additional services, hardware, licensing, and managed services for sales teams• Expanded business relationships with key clients and stakeholders by promoting and optimizing customer value, resulting in $7M annually in follow-on products and services• Led the consulting team in delivering high-impact solutions focused on customer outcomes, which reduced service-related customer satisfaction issues by 20%

Vernon Hills, Il, Us

Developed and continued business relationships with key clients and their stakeholders by addressing new requirements and recommending solutions that optimize value for the customer with the goal of aligning business and IT. Led consulting engagements with CDW customers focusing on their business of IT problems. Provided leadership to ensure that optimal solutions are recommended to address clients strategic, business and operational goals, both short and long term.

Vernon Hills, Il, Us

Vernon Hills, Il, Us

• Moderated all engagement lifecycle phases, including (but not limited to) follow-through for solution sales; drafting proposals, margin analyses, and statements of work; and actively monitoring customer satisfaction levels• Developed, implemented, and provided training for data center project management methodologies in conjunction with the company's professional services leadership, resulting in a 20% rise in customer satisfaction• Reduced post-sale issues by over 30% through developing a bid assurance practice for data center build projects

Vernon Hills, Il, Us

Vernon Hills, Il, Us

Organizational Leadership

Social Studies/Education

Information Technology Management

Bachelor'S Degree, Organizational Leadership

Bachelor Of Arts - Ba, Secondary Education And Teaching

Bachelor Of Arts - Ba, Secondary Education And Teaching

Bachelor Of Applied Science - Basc, Organizational Leadership