• Created promotional and marketing email campaigns to increase sales on POS platforms such as Square and Shopify.• Served as liaison between staff and management to ensure constant, effective, and professional communication.• Established and implemented policies, goals, objectives, and procedures for the shop.• Created an email survey to gauge our target demographic and overall customer satisfaction.• Delineated and streamlined barista duties to maximize an effective workflow.• Planned and oversaw staff in the execution of all shop and work-related operations.• Supported and coordinated with the General and Administrative Managers to ensure consistency in daily responsibilities.• Possessed knowledge of the development of the coffee production process.• Acquired knowledge of the characteristics and nuances of each retail coffee offering to better cater to the needs of the customer.• Developed implemented and monitored programs to maximize customer satisfaction and streamline workflow.• Exhibited knowledge of key terminology for each aspect of the coffee production process, menu items, and beverage anatomy.• Demonstrated an understanding of specific product information for retail merchandise offered online via Square or Shopify.• Supervised shifts, handled money, opening/closing of the store, and banking procedures.• Oversaw ordering, receiving, and checking of goods from suppliers, rapidly addressing and resolving any errors to ensure optimal stock levels at all times.

I started at Califia Farms as a Brand Ambassador and was promoted after 3 years to Brand Ambassador Team Lead, based on my leadership, work ethic, and strong communication skills.Scheduled, managed, and maintained calendars and employee work availability.Coordinated the production of a wide range of marketing communication including researching potential events and partnerships that are on-brand for collaboration.Evaluated and recommended changes in marketing strategy.Helped to execute administrative duties such as cataloging data, maintaining product inventory, shipping, and processing merchandise.Facilitated in-house initiatives by coordinating and organizing content, and products.Supported the Sales and Marketing Manager with constant communication by keeping all data up-to-date.Advanced interpersonal skills by enthusiastically educating consumers on all brand products and features at experiential events.Transported and distributed products and other merchandise to partnering entities.Assisted office manager with various tasks by keeping facilities stocked, cleaned, and organized.

A shifted role from Brand Ambassador Team Lead to coordinator in the marketing department. Tasks included researching different organizations that provide services and goods to those in need as well as frontline workers. Delivered products from cold storage warehouse to partnering cafes in an effort to support their businesses. Facilitated in house initiatives for different departments within the brand to uplift and encourage WFH as well as essential employees. Maintained product inventory, and organized data using various software.

Welcomed and created a warm environment for customers by preparing handcrafted food and beverage orders, maintaining clean facilities, and providing the highest quality of customer service. Maintained the ability to work independently, as well as with a team in a fast-paced environment amid distractions and interruptions. Exhibited high attention to detail in making sure that customers' food and beverage products were accurate and of the highest quality. Knowledgeable in the coffee production process, from growth until the time it's poured into the cup, along with how the entire process affects the final beverage.Created, suggested, and mixed special drinks for guests depending on their tastes.Delivered outstanding customer service to guests through communication and connection.Followed all safety and sanitation policies when handling food and beverages.Multi tasked by keeping the bar area stocked and clean, taking orders, making drinks, all while maintaining conversations with guests.Opened and closed bar according to management standards.Stocked bar with coffee beans, milk, syrup, and other supplies such as ice, glassware, and napkins.Demonstrated the knowledge of and ability to operate a Clover Coffee Machine.

Tutored students in the beginning Television Production classes at Pasadena City College

Assisted the General Manager in executing restaurant operations during scheduled shifts by breaking employees for lunch, operating the cash registers, expediting orders out of the kitchen, busing tables, as well as guiding customers to their tables. Planned and established work schedules, and employee tasks to complete daily goals.Created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to employees on shift.Conducted employee training in equipment operations or work and safety procedures and assigned employee training to experienced workers.Maintained the cleanliness of the restaurant and facilities at all times.Stocked and straightened merchandise and server equipment. Assisted customers by providing recommendations as well as resolving any complaints regarding food service.Performed various financial activities, such as cash handling, receipt balancing, and deposit preparation, at the end of each shift or day.

Maintained a 5-star rating by providing excellent customer service while driving clients to and from their destinations.