Dee Byrd Email & Phone Number

Charlotte, North Carolina Area

• Establish a safe and orderly environment and a culture to empower students• Works collaboratively with school personnel to create a professional learning community• Develop goals and strategies through the school improvement plan• Collaborate with colleagues to mentor and support teachers to improve the effectiveness of department or grade level• Select materials and develops lessons that counteract stereotypes and incorporate contributions of all cultures• Appreciate differences and values contributions of each student by building positive, appropriate relationships• Incorporate life skills: leadership, ethics, accountability, adaptability, personal productivity, personal responsibility, people skills, self-direction, and social responsibility• Regularly assess students, both formative and summative.• Demonstrate technology/instructional media competency in order to enhance learning• Work with parents and guardians to promote positive behavioral support and respectful-yet-nurturing learning environment for TMSA students• Communicate and interact with others during academic planning and committee activities

Charlotte, North Carolina

• Supported a 5-member sales team in reorganization of field-based Coordinator of Patient Administration role• Handled 100+ calls per day from customers and KCI Team Members, representing KCI professionally• Provided training and direction to internal/external customers to ensure timely and accurate processing of required documents. Assisted 50+ customers per day, significantly increasing timeliness and accuracy.• Assisted in Lost Days reduction effort, resulting in $80k in cost savings by improving process management• Assisted in the resolution of orders beyond authorization date; tracked orders and acted accordingly at 30/60/90 day marks. Handled New England territory, including hospitals, private patients, HHA, LTAC• Assisted with retrieval of documents, resulting in certification and recertification of KCI products and therapies for payers as required. Ranked in Top 10%, received several High 5 Awards for excellence.• Ensured timely processing of required paperwork to prevent delays in delivery, billing and recovery of products. Assisted in the direct reduction of unbilled dollars by over $200,000 in a one-year period.• Acted as a contact person for the field personnel, medical professionals, and claims carriers to facilitate the organization of paperwork required for the processing of claims. Acted as contact for 300+ individuals• Evaluated orders on shipment pending within two hours of entry; ensuring all documents are complete and accurate including proper ICD-9 codes on prescriptions. Maintained accuracy and success rate of 96-100%• Performed unbilled documentation reporting as required. Maintained courteous and timely communication with all customers at all times. Resulted in the labor reduction of $1 million over a two-year period.• Coordinated and released product for delivery; Ensured seamless transition of product placement.• Complied with all Standard Operating Procedures and maintained HIPAA confidentiality.

A.A., Early Childhood Education

B.A., Applied Behavioral Science And Human Resource Management