Dee Byrd Email & Phone Number

Charlotte, North Carolina Area

• Establish a safe and orderly environment and a culture to empower students
• Works collaboratively with school personnel to create a professional learning community
• Develop goals and strategies through the school improvement plan
• Collaborate with colleagues to mentor and support teachers to improve the effectiveness of department or grade level
• Select materials and develops lessons that counteract stereotypes and incorporate contributions of all cultures
• Appreciate differences and values contributions of each student by building positive, appropriate relationships

Charlotte, North Carolina

• Supported a 5-member sales team in reorganization of field-based Coordinator of Patient Administration role
• Handled 100+ calls per day from customers and KCI Team Members, representing KCI professionally
• Provided training and direction to internal/external customers to ensure timely and accurate processing of required documents. Assisted 50+ customers per day, significantly increasing timeliness and accuracy.
• Assisted in Lost Days reduction effort, resulting in $80k in cost savings by improving process management
• Assisted in the resolution of orders beyond authorization date; tracked orders and acted accordingly at 30/60/90 day marks. Handled New England territory, including hospitals, private patients, HHA, LTAC
• Assisted with retrieval of documents, resulting in certification and recertification of KCI products and therapies for payers as required. Ranked in Top 10%, received several High 5 Awards for excellence.

A.A., Early Childhood Education

B.A., Applied Behavioral Science And Human Resource Management