Dee Castillo Email and Phone Number

Balanced General Income Ledger daily to ensure all out of balance occurrences are addressed Updated Payroll Tracking files daily to ensure accurate Payroll calculation, including Server gratuities and Resort Outlets like Spa and Tennis Center Created hard copy back up files for Payroll Ensured Daily Time clock edits to include correcting missed punches and entering PTO and Holiday pay accurately Experienced in Bi-weekly processing of Payroll in ADP, and creating electronic upload file for Server gratuities and incentive pays Balanced payroll after processing Kept an accurate record of Banks issued to employees, as well as issuing new Banks and collecting Banks from terminated Employees ensuring all funds are returned prior to processing their final pay Reconciled petty cash vouchers and kept track of MOD Bank Processed daily and weekly preparation of Bank Deposits and Change orders

 Processed Direct Bill applications and set up approved new AR accounts Billed Resort Tennis and Fitness members for monthly dues and set up new accounts Maintained a clean AR Ledger of 91% or higher current accounts Received and processed Group contracts, including charging Deposits, creating and assigning PM Accounts, and accurately reconciling Catering and Banquet events Processed third party Reservations and invoiced Online Travel Agents Routinely followed up on past due accounts/invoices Filed all paperwork correctly without errors Answered all phone calls with excellent customer service Maintained an organized work area while performing several tasks simultaneously Received and processed Group contracts, including charging Deposits, creating and assigning PM Accounts, and accurately reconciling Catering and Banquet events

 Greeted and registered guests Verified customer’s credit and established how the customer will pay for the accommodation Trained new staff members Planned, scheduled and supervised the work of employees Conferred and cooperated with other managers to ensure coordination of hotel activities Inspected guest rooms, public areas and grounds for cleanliness and appearance Accurately performed bookkeeping activities, such as balancing accounts and conducting nightly audits Reviewed accounts and charges with guests during the check-out process Answered inquiries pertaining to hotel services, guest registration and travel directions Arranged tours, taxis or restaurant reservations for guests