Dee Crampton Email & Phone Number

Tonbridge, Gb

On leaving the acute healthcare sector I still wanted to keep my skills up so applied for a Nurse advisor with the Emergency Out of Hours care service. Concurrently with my current role I work as a nurse advisor. At the weekend I triage patients requiring Out of Hours healthcare. Recently I opted for a Nurse Phone advisor rather than face to face, depending on the outcome of the triage, if required I will either make an appointment with a GP, I can advise on which emergency service is needed, alternatively if symptoms can be managed at home I will give self-care advice.

The role of the area manager is to support, guide and manage the service managers. To ensure that they are compliant to CQC and regulatory standards. Supervising the managers and supporting the managers to supervise their staff. Manager’s recruitment and Induction. Ensuring that standards are maintained and raised in all aspects of care delivery. Promoting independence Supporting with assessments of new service users and reviews and fee reviews of current service users. Monitoring the homes with budgetary control, including maintenance. Support with HR issues including sickness monitoring and the investigation / disciplinary processes are followed correctly. Implementation of the PCA’s and supporting the managers to write ensuring the ability to evidence the statements documented. Monthly Providers visits and Quality performance requirements are completed. Implementation of the S.H.E software for incident and accident reporting. Rota planning to ensure best deployment of staffing hours ensuring that safe delivery of care is maintained. Monthly Operation reports, Marketing bed vacancies, reporting at Occupancy recovery meetings, Business review meetings: reporting on the homes performance. Driving down agency usageWithin this role I successfully supported 3 homes who had ‘Poor’ ratings, faced Level 4 AP and had embargo’s placed upon them: working closely with the home managers, setting and working through action plans monitored also by Commissioners and CQC, QPM’s and the Operations manager, we turned them around raised the standards and outcomes for service users, have raised the profile of the Home and company with the local teams, have the embargo’s and AP’s lifted and following and inspection with CQC had the rating raised to a ‘Good’I was seconded for six months to work as the company’s AP lead: solely working with homes, who were undergoing AP alerts.

I was the registered home manager for two services, this involved day to day running of the home, staffing: recruitment, induction and training. Working toward raising standards. The implementation of MCA including DoLS 2008, PCP and implementation of the Health Action Plan’s, Risk assessments guidelines. Implementation of Caretech P&P. Promoting independence. Reviews and assessments of Service users. Operation reports to Area manager – monthly along with monthly reports to QPM’s staff meetings and planning. Ensuring compliance of CQC standards, H&S, Fire, EHO. HR and finance reporting, Rota planning and implementation and timesheets. Menu planning and working within set budgets. Ensuring meaningful day-care activities and DSR recording. Supervision and appraisals. Working with CLDT / AP / Families and stakeholders. Changing mindset of staff from ‘doing to’ to ‘working with’ service users. I delivered the companies medication training. Monitoring and requesting client monies.

My role as the Deputy manager was primarily to support the manager and to deputise in her absence. This home was a nursing home for adults with profound LD with physical disabilities. We worked in closely with the local PCT and CLDT. The home catered for adults of all ages requiring nursing and palliative care. Within my role I was responsible to rota planning and day to day shift working / planning. I was one of the homes bus drivers. Support plan writing, preparing reviews, supporting clients to the GP and professional appointments. Monitoring nursing practices within the home, ensuring training and matrix were up to date, supervision. Medication ordering, correct storage and ordering of medical gases. H&S audits of the home. Reporting and requesting maintenance. Client finance. Care planning, Risk assessment. Promoting individuals rights and values, promoting independence

In this role I worked closely with the 3 Area mangers and Quality performance team across the southern region, working in homes that were struggling. Working through set action plans in raising standards. Reporting monthly to the Area manager and Operations manager. Hearing Investigation and disciplinary issues, holding Whistle blowing exercises. Supporting the home managers with AP issues and working on action plans that were set. I was a trainer delivering registered level 3 medication training for the company. PCP and HAP implementation and promoting independence of service users

Rgn, Medical

5X O Levels A-C, General Education