Dee Davis Email & Phone Number

Rockville, Maryland

Currently troubleshoot automation equipment and systems for the isolation of malfunction to specific hardware and/or software. Regularly restored equipment to operational speed and conducted PMCS unit level maintenance on COMSEC devices in accordance with TRADOC (United States Army Training and Doctrine Command). Frequently secured Windows network infrastructures by performing OS hardening, and securing online communication using SSL digital certificates, enabled secure configuration and data access control at the device level while scanning for patch needs, malware (virus) threats and configuration vulnerabilities.

Silver Spring, Maryland

• Supervise field technician’s performing cable splicing, conduct fiber optic testing remotely• Monitor optical network terminal installation, and prepare status reports on all customer’s operational equipment.• Review, validate, develop and process telecommunications requirements• Provide technical support and assistance to other company technical team members as required• Analyze and provide technical solutions for customer service requests• Respond to incoming support calls, assist customers with their inquiries in an expeditious manner thereby increasing revenue• Troubleshoot cable outages and no signal inquires• Perform installation and handling optical transmission systems.

Liaison between the clients and technician’s logging all queries. Configure checkpoints and authenticated firewalls for Old Dominion University’s (ODU) and Norfolk State University’s (NSU) students. Documented all solved problems, procedures, and frequently asked questions. Diagnosed and repaired printers, notebooks, and tablets