Dee Dee Cobb Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

The primary point of contact for and provides critical support to candidates, internal HR, and business stakeholders to provide a world-class onboarding experience for newly hired employees in the Facilities department. Responsible for ensuring timely execution and completion of a seamless workflow for each new employee. Participates in and supports the development, delivery, and communication of programs, policies and training that address matters related to employee engagement initiatives.

Brentwood, Tn

Everybody matters. Engaging each employee to celebrate them, to confirm their contributions are valued, building relationships and connections – that’s my superpower. Creating a workplace where the culture attracts and retains talented individuals, they are engaged with each other and productive, leading to a successful organization that creates customers as our Super Fans is my goal.● Shaped employee experiences by creating WOW moments and an inclusive environment throughout the employee lifecycle to achieve a 95% satisfaction rating from employee survey.● Engaged 85% of participants in conversations by creating, organizing, and promoting 12 employee affinity groups through Microsoft Teams to create a sense of camaraderie and connection.● Accomplished strategic business goals by establishing and managing anniversary and individual recognition programs using cost-effective implementation options to achieve a 95% participation rate.● Delivered exceptional employee experiences by designing, organizing, and managing quarterly employee morale boosters and team well-being gifts to improve employee retention.● Exercised keen attention to detail by analyzing employee data, engagement surveys, and performance metrics to determine effectiveness of continuous improvement initiatives.● Managed employee Facebook group by fostering a sense of community and engagement among 500+ employees.● Optimized performance by staying abreast of trends, best practices, and new technology in employee engagement, rewards, recognition, and wellness initiatives.● Developed lasting relationships by designing and executing the onboarding process to introduce 1K+ new employees to company culture.

Brentwood, Tn

• Implemented and administered our lead management systems through the years from Excel spreadsheet and Integra, migrating to Leads360, Velocify and finally to Cimmaron CRM system. A million leads distributed through rules I developed to 350+ loan officers and a Preferred Provider Network, covering all 50 states with multiple states worked by each loan officer.• Managed a team of 20 phone screeners and 2 team leaders. Their responsibilities were to reach out to every inquiring prospect, connect and transfer to an available loan officer after entering basic data into the system. • I developed many processes through the years to achieve our goals and serve the company. Multiple research projects to identify better systems (Lead Management and CRM) to accommodate the growth and RFPs for each. • Analysis of lead flow, lead volume, management of lead assignments were a daily and weekly event. Always striving to make sure the customers were served quickly with excellence, identifying those who had not received a call from their loan officer, making sure they were reached, then assigned to another who would serve them well.