Dee Dee Viator Email and Phone Number

Gave patient care including injections, blood draws and assisted in minor surgeries and provided full documentation. Assisted in front office, telephones, appointments, call in prescriptions, patient referrals and filed insurance and Accounts Payable.

Charge Nurse and provide Patient Care, Experience in Foley catheters, g-tubes, injections, breathing treatments charting, distribute medications. My responsibilities include updating MARS on an as needed basis.

Accurately and Efficiently conducted medical chart reviews per EHR and paper charts. I was responsible for scanning and entering data into GPRO system in a timely manner. While I communicated professionally with ACO, offices and clinics. Traveled to North Carolina and Florida from home to complete review services.

Provided patient care including injections, casting, IV therapies as needed and assisted in surgical procedures, casting. Outpatient Rehabilitation, strengthening and ROM protocol, ADL’s. consistant documentation of all procedures and rehabilitation procedures.Consistantly assisted in front office with telephones, appointments, call in prescriptions and patient referrals. I personally handled all appeal processes for procedures. Competent in filing all insurance, Medicare, Accounts Payable. and pre authorization for Physical Therapy or Surgeries

Instruct students in Anatomy & Physiology, Health & Hygiene & Swedish Massage, All criteria required by the State. Instruct other Registered Massage Therapist in continuing education hours for license. Teach advanced classes, Craniosacral Therapy, Bio-mechanics, Sports massage, & Therapeutic Techniques, PNF stretches.

I was proud to be implementable in starting this business with David R. Jones, MD from ground floor up. Created and Implemented Policy & Procedures, Financial Reports and Budget. Developed and implemented plans to market Dr. Jones Specialist, PM&R & Sports Medicine. Educated Physicians of PM&R services while increasing referrals. Developed and implemented internal and external strategic marketing plan & budget. Developed and implemented strategic advertising plans with medical & non-medical personnel. Worked closely with Chief of Hospital Staff, Directors, Administrators, Athletic Directors, Nursing Homes and Social Services. I enjoyed while assisting in team Conference Meetings. I Performed and organized all clerical positions, Accounting, Insurance and Referrals. Interviewed and hired all personnel and handled orientation and training. Trained employees in work and safety procedures and company policies. Cross trained employees and emphasized importance of being a team player. Monitored productivity while increasing employee & patient morale. Assisted Dr. Jones in minor surgeries and casting. Administered patient care, B/P, Pulse, respirations, Injections, Occasional blood draws. Instructed and demonstrated Home exercise programs. Audited charts for accuracy and patient satisfaction. Physical Therapy Department was added one year later (1998). Marketing and Selling our Physical Therapy Services through Special Event Flyers, Calendars, Health Fairs, Speaking Engagements, Seminars, P.T. Appreciation week, etc...

Handled orientation for new staff members and trained entire staff in use of new computer system.Acted as a liaison for Director of Ortho/Neuro, ECU, Social Services and ECU. Maintained positive morale when front office saw a 45% increase in work, despite no increase in staffing. Maintained integrity of clinical records to assure continuity of care for patients and compliance with all federal and state regulations. Developed a system to track and process required documentation for Medicare & Medicaid payments and created, implemented and evaluated new systems for inventory control & purchase orders. Nurse Aide / Patient home visits when needed. Worked closely with HomeHealth Nurses & Social Services in marketing events such as Muscular Dystrophy, Home Health Nurses Appreciation Week. Reviewed advertising strategies with Marketing Director and assisted in marketing opportunities. Volunteered Services for Meals on Wheels and Autism events.

Immediate Supervisor of all registration departments, Emergency room, Outpatient, In-house admissions, Observations, Billing and Insurance. Assisted in billing and Insurance claims, I supervised 46 employees and audited all financial reports and assisted with financial counseling and patient care. While working closely with Chief of staff and physicians. Assisted Marketing Director in Health Fairs and Advertising