Dee Deflora Email & Phone Number

Senior Business Analyst • Subject matter expert for AirCentre CrewManager writing, testing and implementing ilog rules to mirror customer work rules and business policies; also initiate and maintain SQL scripts• Maintain, troubleshoot onsite and via phone product related anomalies• Subject matter expert for workforce utilization, planning and productivity• Subject matter expert for utilizing AirCentre StaffPlanner, StaffAdmin and RosterMaker applications to provide optimal staffing levels, generating workable solutions for complex staffing scenarios and automated employee administration

Oakland, Ca; Dallas, Tx

Airport Supervisor• Supervised all aspects of airport operations for customer service and ramp services • Completed capacity planning analysis- passenger and baggage throughput, real estate requirement and gate utilization for airline hub operations and

Houston, Texas Area

Senior Systems Analyst• Maintained customer service operational matrixes below targeted levels for twelve consecutive months. • Managed regional and international resource planning allocation for fourth largest US carrier on a corporate level• Led team of resource planning specialists responsible for collecting and processing data from time/motion study.• Developed resource planning and forecasting applications for airport operations focusing on the development of staffing models, team optimization and process reengineering