Consumer Experience & Insights Director
Tiger Brands
Johannesburg Area, South Africa
As the Customer Experience and Market Insights Director at Tiger Brands, I was a key contributor of the company's sustainable growth agenda. I led the delivery of transformational, consumer-centric and market insights that underpinned brand strategy, creative development, the innovation roadmap and market execution. By building a best-in-class insights capability and empowering a high-performance insights team, I ensured that Tiger Brands was equipped with the data and insights to enable data-driven decisions and remain future-focused.The secret to my success? Forging strong relationships and seamless collaboration with key stakeholders across the business units (Bakery, Milling, Cereals, Rice & Pasta, Culinary, Sweets & Treats, Beverages, HPC and Baby), group functions (Strategy & Capability, Media, R&D), and customer teams. Whether it was identifying emerging trends or capitalising on market shifts, my focus was on driving tangible results that made an impact to consumers and the business.