As a Business Systems Analyst at Henry Ford Health System, I leverage my extensive experience in IT disciplines to support the organization's infrastructure through knowledge content production, coordination, and implementation. I have been working in this role for over four years, and I am passionate about creating and delivering effective and relevant knowledge solutions that enhance customer satisfaction and operational efficiency.I have a proven track record of identifying inefficiencies and improving processes through needs assessments, user story development, testing, and implementation. I also have strong leadership, communication, and analytical skills that enable me to bridge the gap between technical and non-technical stakeholders, and to collaborate with internal and external partners on various projects. Some of my notable achievements include increasing the quality assessment scores by 97% for the Service Desk, and creating and maintaining a performance management tracking system for senior management.