Dee Halácsy Email & Phone Number

United States

Frederick, Md

Responsibilities o Built, trained and oversee a team of up to 12 support representativeso Provide support to over 200 retail locations and over 300 affiliate locationso Trains retail associates on-the-fly on unfamiliar processeso Coordinate with Sales Audit team to resolve customer concernso Process commission and spiff pay for retail employees and affiliateso Investigate technical issues reported by the sales team and translate them into actionable tickets for developerso Collaborate with IT to resolve system-wide bugso Streamline processes that impact the sales teamInitiatives o Founding member and contributor to establishment of online lesson programo Successfully established and trained a lesson support team while learning and teaching Zoom technologyo Troubleshoot technical issues with the Zoom platformo Create ad hoc lesson linkso Respond to questions about lesson policies and teacher payroll

Frederick, Md