- Responsible for the overall management of a dual Monsoon and Accessorize store; managing an annual budget of £1.5 million and responsible for the management of 20 employees.- Responsible for day to day administration of the store, including staff deployment, till reconciliation and auditing. - Staff management; interviewing, recruiting and implementing training of new staff as well as the ongoing development of the current team.- Delivering a high standard of customer service, through customer relations.- Stock taking and ensuring stock level meet shopper needs for the store.- Actioning in store health and safety audits, and ensuring utility maintenance within store. - Managing allocation of man hours and payroll.- Formally covering Store Manger role for Henley on Thames (May-August 2008) as well as, relief management for lower performing stores including Staines and Maidenhead, within the area.

- Supported the store manager in the day to day running of the store. Managed the function of the dual Monsoon and Accessorize store. - Managed time to ensure both brands met company standards across a range of areas, from staffing to products. - Ensure high standard customer service and consultative selling. - Visual merchandising across both brands, and product replenishment to meet with company standards as well as customer needs. - Full time management cover when required.

- Supported the store manager in the day to day running of the homeware high street store.- Hired, trained and coached staff to ensure maximum performance within store.- Developed new and low performing sales associates educating on best practice sales training- Supported sales floor by implementing visual merchandising and store moves- Led customer support, dealing with logistics for deliveries, returns, exchanges and complaints

- Responsible for store banking, till reconciliation and auditing, along with setting up, modifying and monitoring all office, personal and maintenance procedures. - Provided support to the Store Manager and Assistant Store Manager with day to day running of the store such as allocation of man hours and stock take

Secretarial duties, along with bank reconciliations and customer liaisons