Dee Hayes Email and Phone Number

Promoted by the regional director in 2020 after 18 months as an assistant DM. Assumed control of a newly created district (previously 2 separate districts). Accountable for every aspect of the business including planning, operations, budgets, branch openings, marketing, P&L, staffing, scheduling, payroll/labor, employee engagement, retention, safety, regulatory compliance, community relations, and much more.

Recruited to Jackson Hewitt to help rebuild an understaffed district with 16 branches and only 15% of the optimal staff size. Supported the DM in quickly rebuilding the team and growing the district to 32 locations. Personally accountable for every aspect of assigned branches (a mini-district) while also assisting the DM with district-wide leadership and new initiatives.

Promoted to turn around an underperforming Check ‘n Go after joining this financial services company as a customer service associate (below). Oversaw every aspect of this business including revenue & profit growth, KPIs, staffing, team building, HR, training, payroll control, labor efficiency, regulatory compliance, community engagement, and more.• Drove the branch from 10th to 1st in the district (10 locations) for sales and overall performance results• Surpassed revenue expectations and other KPI targets every quarter• Significantly improved the customer experience – increased mystery shop scores from the low 70s to 93%• Appointed district training manager – onboarded, trained, and mentored several new managers• Consistently rated as “exceeds expectations” on performance reviews

Supported the kids/baby department manager in all areas of the business, including sales, customer experience, operations, visual merchandising, inventory control, cash management, onboarding, training, coaching, volunteer service, and more.