Guest Services Manager
CurrentManage Team Leaders and Cleaning Hosts SLA’s & KPI’s Duty Manager Duties:Guest complaints/issues and accidents Manage Fireshouts/Evacuations Have responsibility of the Centre during evenings and weekends. Liaise with senior management client & retailers Audit the centre on cleaning, maintenance and health & safety. Carry out Investigations, Informals & Disciplinaries Complete payrole and manage absences. Recruitment of new Hosts Support & coach hosts and Team leaders. Ensure COSHH, Risk Assessments & SSOW are in place and updated as required Ensure staffing levels are managed within the needs of the business