Dee Kahn Email & Phone Number

United Kingdom

• Internal consultant providing expert advice, supporting and challenging to foster a high-performing culture where experiential, digital and virtual learning are the norm.• Implementing a meaningful programme of people development and self-directed learning activities that improve organisation-wide capability.• Exploring and introducing new interventions for learning and content creation for a shared learning approach across the Council.

Chelmsford, United Kingdom

Ipswich, United Kingdom

Responsible for design and delivery of:- sales techniques- communications soft skills - Induction (HR and business level) program- Sales training path structure and system training.

London, United Kingdom

This coaching programme was delivered by one of the world's leading names in performance psychology, Jeremy Snape. Featuring exclusive insights, tips and techniques from international athletes, coaches, neuroscientists and performance experts, this course coaches and inspires delegates to raise their game. Following successful completion of the course, I accumulated 35 CPD learning hours towards my continuous professional development. Modules include:Personal DriveFocusConfidencePerforming Under PressureLearning MindsetEnergy Management

Chelmsford, United Kingdom

BA support on transformation programme from several legacy systems at Chelmsford City Council to Dynamics 365 across the business.

Uk And Offshore

Projects as an experienced Process Improvement Business Analyst include software transition, mortgage and ISA product processing and regulation, soft skills and hardware usage. Experience Developing business requirements and defining technical requirements throughout the project life-cycle  Managing adherence to budgets Input into User Acceptance Testing Developing, planning, delivering and testing product and software training programs across various businesses, using a variety of solutions (face to face, video, eLearning, workbooks, visual conferencing, and blended) Managing working party meetings, and managing risks, issues and action logs Gathering requirements and agree deliverables across business stakeholders Managing technical challenges between the business and stakeholders  Developing Visio process maps, and accompanying procedures Developing and delivering presentation of data and processes to enable stakeholders to retain oversight of project progress, risks and issues Appropriately using Training Accreditation Programme (TAP) and various in-house methodologies.

Uk And Offshore

Participating/leading key work streams to contribute to overall solution design.Experience Leading key workstreams to ensure projects move forward in a timely manner and objectives are met Managing a robust network of stakeholders to enable information gathering and influencing Working with technical and business representatives Developing and delivering presentations to enable stakeholders and senior management to clearly understand data and project progress Documenting business requirements Supporting change leads to provide management updates, progress reporting, capturing risks and issues Supporting the production of milestones and activities schedule Identifying and reporting business opportunities, impacts and risks Facilitating working meetings, establishing actions and responsibilities, issuing and managing action log Facilitating of problem-solving including risk and issue management Participating in solving technical challenges between multiple business or technical stakeholders  Managing working relationships with external organisations (Financial Conduct Authority, Child Support Agency, Financial Ombudsman). Using Lean, Six Sigma, and various in-house methodologies.

Various Uk

Having worked on process migrations for HSBC in India between January 2000 and January 2006, I returned to the UK looking for my next challenge. I successfully applied and took part on the HSBC Graduate Programme, in the following placement roles:Placement 1 Reporting to Head of Collections. Responsible for collating, analysing, summarising and communicating collections operations performance from various on offshore sites to head office senior management. Experience Establishing rules and procedures for data sharing with upper management, external stakeholders etc. Supporting others in the daily use of data systems and ensure adherence to legal and business standards Assisting with reports and data extraction when needed Monitoring and analysing information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc) Troubleshooting data-related problems and authorize maintenance or modificationsPlacement 2 Reporting to head of Human Resources. Responsible for carrying out research, development, implementation, and roll out of an internal career website. Experience Establishing project scope  Developing operational web solutions by formulating objectives Implementing solution by monitoring project progress Meeting budget scope by monitoring expenses, and implementing cost saving actions Providing project status reports Owning accomplishment of change requests, exploring opportunities to add value.Placement 3 Reporting to and deputizing for a high street bank manager. Responsible for implementing and driving sales performance, and developing sales initiatives. Experience Managing process delivery standards to deliver a high level of customer service Allocating tasks to staff Managing resource performance, absence and development tasks.

Uk And Offshore

Scheduling and analysis of resourcing a call centre team of 700 FTE. Managing training requirements to ensure alignment to UK legislation

India

Migration of UK based processes to India, including development and delivery of bespoke training across grade levels and processes (Collections, Fraud, System Migration to new system), assessment of development needs, and maintenance of individuals’ records for appraisal. Performance and development management, including absence and sickness reporting and year end appraisal.

Uk

Development of bespoke training modules to migrate Fraud Telephony team work offshore. Training colleagues from India in the UK to support and deliver training content. Performance and development management, including absence and sickness reporting and year end appraisal.