Dee Khan Ericko Email & Phone Number

Bali, Indonesia

- Successfully Hire, Managed, Organized, and led 16 staff.- Managing restaurant supplies and coordinating with suppliers, and achieved a 10% reduction in COGS.- Responding efficiently to customer complaints and questions, and ensuring guest satisfaction by analyzing 500+ online reviews.- Planning and developing programs to enhance customer loyalty and gaining 200 loyal customers within 1 month of operational since opening.- Negotiated with the landlord to cut the budget by 20%, saving significant costs.- Forecasting : Successfully forecast of product sales for supply chain from Jakarta to Bali.- Analyzing : analyzing customer demands to improve the business by using ERP systems and Customer database

Jakarta Metropolitan Area

- Successfully Hire, Managed, Organized, and led 56 staff.- Operational Efficiency: Implemented new SOPs that increased service efficiency by 25%, reducing average customer wait time from 20 minutes to 15 minutes.- Expanded Supply Chain Management: Successfully extended and managed the supply chain operations from Jakarta to Bandung, ensuring efficient distribution and supply.- Project management : Developed a Gantt chart and successfully completed the renovation within one month of contract initiation.- Developed and implemented (SOPs) to ensure smooth operations, which can be adapted and applied by other outlets in the future.- Negotiation : Negotiated with the landlord to cut the budget by 10%-15%, saving significant costs.

Indonesia

Jakarta, Indonesia

SIGCM is an offline event about Himme Group of Capital Market.

Jakarta, Indonesia

I work as Admin and Finance staff at Inspektorat Jenderal Kementerian Dalam Negeri

I'm making sure all the things needed for the International event are fulfilled and making sure all of my staff and I work accordingly with the Goals of the Event. - Finding all the items and place needed for the INTERNATIONAL events, and making sure all the items are according to the standard- Purchase and coordinate all the items needed for the international events with the vendors.

Jakarta Metropolitan Area

Hired, managed, organized, and led total of 26 staff.Assisted in managing restaurant supplies and coordinated with suppliers.Assisted in ensuring the smooth operation of the restaurant.Assisted in training and evaluating staff performance.Planned and developed programs to ensure customer loyalty.

Jakarta, Indonesia

Undergraduate, Business, Management, Marketing, And Related Support Services, 3.82

I graduated from Binus University majoring Management program with business development as a minor program in 3.5 years, earning a magna.

Science

i was a student at Gandhi School Ancol , Located in the northern part of Jakarta. i'm an active student during my HighSchool period.