Serve in the Protect role as a horizontal across 30 Programs supported by Digital Networking Solutions (DNS). Provide leadership and guidance to DNS Certificate Management and Vulnerability Management Leads. Develop and implement strategies to ensure timely management of certs and vulnerabilities. Participate directly in automation design efforts around the Protect function. Lead overall implementation and maintenance of Payment Card Industry Token Service Provider (PCI-TSP) Standards involving multiple Programs. Act as Division Compliance Lead for DNS.

Serve as Division Compliance Lead for Digital, Marketing and Loyalty Division. Provide direct support as subject matter expert for all risk and compliance activities/assessments associated with SOC-1, SOX and internal audit reviews. Evaluate Division processes involving information security, ITSM and Operations. Work with applications and BizOps teams to design and implement improvements, to include automation of processes. Lead Division-level and Group-level projects as needs arise at the discretion of Executive Management. Current projects include Certificate Lifecycle Evolution and Mainframe System and Application Resiliency.

Serve as Process Engineer for ITSM processes. Develop and implement corporate policies and procedures for Change Management. Conduct and oversee the daily Incident and Change Review Board meeting. Exercise governance and reporting functions over the Mastercard Change Management program. Lead Group-level projects as needs arise at the discretion of Executive Management. • Developed and implemented routing plan for all Mastercard applications during two critical data center maintenance activities. These resulted in zero impact to customers over both events. • Co-authored and implemented “New Normal” Change Management policy and guidelines company-wide. This resulted in an overall 50% reduction in customer-facing incidents. • Responsible for creation, coordination and maintenance of weekly “post-mortem” incident briefing/review for C-Level Executive Management and his direct reports.

Serve on the following Boards and Committees: •Change Validation Committee•Remedy Change Management Committee Board of Directors•Incident and Change Review Board (ICRB)Significant Accomplishments:•Selected by two Executives for membership to Change Validation Committee, focusing on Quality Improvement. Serve as delegate for Operations. Authored Committee Charter. Provided guidance to Network (router, switch, and firewall) horizontal regarding validation methodology standards. •Authored modifications to Mastercard Change Management Process as well as the Executive Joint Communication to announce these modifications.•Selected by Senior Management to serve as co-Leader of ICRB Change Advisory Board.•Developed framework for Remedy Change Management software implementation. •Authored and led implementation of Operations Command Center Change Management Policy.

Serve as manager and leader of twelve team members involved in first- and second-level support of MasterCard networks, systems, subsystems and applications for MasterCard's Operations Command Center (OCC). Identify and hire quality individuals according to the needs of the team and organization. Provide support and guidance to team members such that output and performance are both efficient and optimized. Initiate, manage, and drive ad-hoc trouble resolution (TRT) teams involved in the identification and resolution of acute system and application anomalies. Work with customers to ensure state of health and availability of MasterCard products and services. Provide direct support in the planning and implementation of routine changes, modifications, and upgrades to MasterCard systems and applications. Authorize or deny emergency changes based on risk and provide guidance on the implementation and documentation of these. Performed annual salary and bonus planning activities for employees. Significant accomplishments:•Recognized as best in Trouble Resolution Team (TRT) leadership in the OCC by senior Management.•Trained OCC Management colleagues on how to handle IOWA manager on call requests through understanding the nuances of various application GSM changes. •Created opportunities for technical mentoring relationships between team members and organizations outside of the OCC such as Unix Technical Support, MIP Support and Mainframe Technical Services. •Significantly improved the skill profile of 100% of team members during 2017 through cross-training, project and mentoring activities.•Led development of new network circuit management activity for Mastercard’s OCC in conjunction with team members and two external support teams. •Completed Lean Six Sigma Yellow Belt and Green Belt Courses. •Completed 70 hours of management training (both on-line and resident courses). •Participated in 20 hours of community service for Junior Achievement.

Provide technical third-tier operational support for information security hardware appliances, software products and applications implemented at MasterCard. Provide direct technical support for the implementation of new information security technologies and applications in the Company. Provide direct technical support for the maintenance and upgrade of information security technologies and applications in the Company. Provide information security consulting service to application development initiatives. Serve as technical and leadership mentor to six junior third-tier support staff members as well as ten junior offshore second-tier support staff members. Act as 24x7 on-call management representative for operations support issues on regular rotational schedule. Serve as 24x7 on-call technical support as necessary. Work with vendor support to resolve production down situations. Create and review technical operational procedures for technologies supported.• Completed the on-boarding process for an entirely new contract offshore support team. • Received H.E.A.R.T personal recognition awards from seven different organizations on eight different occasions for performance recognition.• Implemented audit remediation procedures for Unix and Oracle user access maintenance.• Implemented documentation infrastructure for company-specific technical documentation• Implemented Tripwire Enterprise working with Tripwire Professional Services. • Worked with two major applications to resolve design/implementation issues involving HSM technology.• Developed, vetted and implemented mainframe operational procedures and processes. • Earned CISSP certification 12/15.

Teaching and course administrationImplementation of technology in teachingWeb site design and administration

TeachingUnix (Solaris) system implementation and administration

TeachingVisual DBase application development

Served as Manager, Application Support Group, BASE Information Security for six senior technical staff.Served as information security policy and implementation expert for Bank of America Systems Engineering and the Interactive Banking DivisionDeveloped and implemented comprehensive security configuration and security administration policy and procedures for AIX and Solaris operating systems. Document published internally. Developed and implemented comprehensive security configuration and security administration policy and procedures for Microsoft Windows NT Systems. Document published internally. Created, wrote and implemented a comprehensive system administration policies and standards document for the Interactive Banking Division. Document published internally.Served as Unix System Administrator for several AIX and Solaris production and development systems.Provided technical security implementation support for Bank of America distributed systems, including: Unix (AIX, Solaris), PC/LAN (NT), and WAN platforms.Performed technical evaluation of security products (hardware and software) for various systems and applications. Served as RACF product expertProvided encryption key services to include generation, maintenance, and storage of Bank of America encryption keys used with bank automated teller systems.

Technical Lead of four individuals involved in helpdesk and technical administration functions. Subject matter expert for Resource Access Control Facility (RACF).Implemented RACF for mainframes in a 24x7 data center operation.

Supervisor of 6 mainframe computer operators in 24x7 Data Center Operation.

Captain, Signal Corps:C-E Staff OfficerCompany Executive OfficerOCS TAC Officer Airborne Qualified