Dee Leonard Email and Phone Number

• Create and maintain partnerships across departments to improve team effectiveness.• Successfully became familiar with two additional claim jurisdictions, MI and IN, with minimal additional training.• Generate ideas and alternatives, and provide solutions to improve business processes.• Successfully completed Claim Processor claim school and excelled at continuously learning, developing and appyling business knowledge.• Enhance knowledge of the policies and procedures of processing auto claims, and serve as an example to peers within the insurance industry.• Attended a Talent Profile Workshop to further understand how to identify Significant Business Results.• Gather information and explain coverages and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate.• Maintain quality, accuracy, and professionalism in a fast-paced environment.• Provide prompt customer service for new, potential, and returning clients.• Develop professional relationships with claimaints and insured through frequent communication and team file ownership.• Work as Claim Assistant for Complex Injury claims, while also providing support to fellow Claim Specialaists through the managing of tasks in queue and incoming calls. • Responsible for relaying information to fellow team Claim Associates, regarding the adherence to State Farm claims policies and procedures for effective claim handling.

• Demonstrated understanding of policies and provided guidance and assistance to callers based on claims needs. • Displayed the ability to maintain quality, accuracy and professionalism in a fast-paced environment.• Demonstrated the ability to multi-task and adapt to changing environment.• Listened and communicated clearly, professionally and empathetically.• Worked in a collaborative team environment while meeting quality claims standards.• Handled inbound calls and exercisied good decision-making skills to review information, issue payments and resolve claims.• Assisted and educated customers on the claim process.• Worked from established procedures and job aids to handle multiple computer applications while helping customers on incoming calls. • Communicated with customers in a courteous manner as needed via phone or written correspondence.• Faciltated team organized events, resulting in the building of strong team morale.

• Awarded a merit promotion for exceptional performance; committed to the Sterling Jewelers mission. • Responded to an average of 50 to 70 external customer repair and purchase inquires per day. • Utilized multiple phone line systems to direct calls to appropriate extensions.• Managed sales territory; met sales goals by improving customer relations.• Collaborated with jewelry design specialist to produce custom jewelry designs for exclusive clientele. • Overcame many sales objections; increased both client based and sales profits.• Exercised extensive knowledge of the MatrixPlus Jared selling systems.• Obtained a Diamontology Certification through the Diamond Council of America (DCA).• Provided prompt customer service for new and returning clients.• Assisted in the scheduling of client’s appointments for exclusive Sterling Jeweler special events and galas.• Developed professional relationships with clients as their personal jeweler.

• Managed community relations events and volunteers, regarding museum fairs and festivities. • Collaborated with Eiteljorg staff to increase knowledge and awareness of program guidelines and services. • Responsible for all event registrations, payments, and correspondence.• Coordinated and conducted formal presentations to external organizations.• Managed design production and distribution of promotional materials.• Responsible for managing and maintaining departmental databases.• Prepared press releases, as needed for Eiteljorg special events and activities.

• Greeted and assisted guest promptly upon arrival.• Responsible for providing guest with lodging accommodations, according to travel need and requests.• Checked in and out of guests promptly upon arrival and departure.• Responsible for multiple phone line switchboard operations; and transferring of calls.• Coordinated hotel accommodations for official airline personnel. • Assisted with the scheduling and booking of Radisson venue for events and special affairs.

• Provided customer service support to executive and support staff.• Responsible for the maintenance of client’s appointment calendars.• Assisted financial agents with clerical and administrative tasks.• Administrated informational surveys following Primerica seminars, conferences, and workshops.• Improved customer service support by 60%.• Maintained cleanliness of public work areas.• Oversaw the daily operations of select Primerica conferences and meetings.• Daily distributed outgoing mail and faxes to appropriate financial departments.

• Designed faculty and staff directories for AmeriCorps volunteers and members.• Recruited AmeriCorps volunteers to assist with the implementing of events under the AmeriCorps mission; managed over 25 volunteers.• Maintained all supplies needed for AmeriCorps special projects and events.• Collaborated daily with AmeriCorps members concerning upcoming philanthropic events.• Attended to all incoming calls for the AmeriCorps informational phone line.• Served as the main liaison between vendors and event coordinators.• Assisted with the designing of volunteer recruitment brochures and literature for all events.• Managed over 25 community volunteers, while particpating in all planned events and activities.