Head all UX design research efforts pertaining to the foundational growth of an audio-centric record & remembrance company. Be the primary informational source for all discoveries made as a result of the continual use of best UXDR practices that produce growth-wielding results. - Conduct ongoing research in the space of audio capture and the remembrance industry - Discover and explore adjacent brands/competitors to produce monthly competitor analysis- Create questions for… Show more Head all UX design research efforts pertaining to the foundational growth of an audio-centric record & remembrance company. Be the primary informational source for all discoveries made as a result of the continual use of best UXDR practices that produce growth-wielding results. - Conduct ongoing research in the space of audio capture and the remembrance industry - Discover and explore adjacent brands/competitors to produce monthly competitor analysis- Create questions for and conduct a series of interviews with company stakeholders- Communicate daily with SCRUM team consisting of POs, PMs, BAs, Designers and Developers- Work in agile environment while utilizing tools like Figma, UserTesting, Optimizely, UserBrain- Produce/design persona/archetype deck and create wireframe for client onboarding portal Show less

Informed users about procedural updates and analyzed collective data from user base in order to perform proper assessments for client needs within a SaaS-based, benefit funding and payments company.- Processed and analyzed medical spending claims and held evaluations based on commonalities in findings- Verified and validated user information against HIPPA compliance-JIRA- Made POS Transactions in accordance with IRS guidelines- Informed software users about procedural… Show more Informed users about procedural updates and analyzed collective data from user base in order to perform proper assessments for client needs within a SaaS-based, benefit funding and payments company.- Processed and analyzed medical spending claims and held evaluations based on commonalities in findings- Verified and validated user information against HIPPA compliance-JIRA- Made POS Transactions in accordance with IRS guidelines- Informed software users about procedural updates related to use of services Show less

- Aligned multiple eCommerce brands for market readiness for Shopify.- Apply learnings towards consistent growth of online stores.- Performed official template & stockpile photo research.- Remained involved in brand identity & tonal writing effort.- Conducted A/B testing, cross platform, compatibility testing and quality control.- Created UX materials like user personas & site flows, competitive analysis, etc- Secured domain name propagation.- Email blast and ad… Show more - Aligned multiple eCommerce brands for market readiness for Shopify.- Apply learnings towards consistent growth of online stores.- Performed official template & stockpile photo research.- Remained involved in brand identity & tonal writing effort.- Conducted A/B testing, cross platform, compatibility testing and quality control.- Created UX materials like user personas & site flows, competitive analysis, etc- Secured domain name propagation.- Email blast and ad campaign coordination.- Ran vast comparisons on different payment processors and plugin vendor.- Explored, implemented and tested certified Shopify plugins. Show less

Conducted and implemented UX research practices at an established digital and offset printing company, ensuring all brand marketing efforts were aligned with overall strategy.- Researched 48 online print brands and resources for deep competitive analysis- Influenced the positioning of the marketing/ad strategy based on research findings- Maintained a high standard for qualitative and quantitative research - Started and managed ongoing cycle of iterative user testing on… Show more Conducted and implemented UX research practices at an established digital and offset printing company, ensuring all brand marketing efforts were aligned with overall strategy.- Researched 48 online print brands and resources for deep competitive analysis- Influenced the positioning of the marketing/ad strategy based on research findings- Maintained a high standard for qualitative and quantitative research - Started and managed ongoing cycle of iterative user testing on varying web apps Show less