Dee N. Email & Phone Number

London, GB

Focus on strategic accounts with high software spend or high growth potential to ensure program impact and success.Trusted advisor to the client and part of their team for for a minimum of 12-18 months.Secure renewals and expansions working with Sales, CSM’s Professional Services developing roadmaps for each account of activities to support, identifying.

Central figure in NewDay’s commitment to continuous improvement of the end-to-end customer experience employing all analytical tools necessary to accurately identify trends in business impacts to the customer. Quantify those impacts in meaningful metrics or value assessments, and track customer behaviours related to changes in experience. The post.

Sheffield, United Kingdom

 To use root cause analysis and other quality tools to provide solutions to business issues. To undertake speech and text analytics to provide insight for the business. To inform the design and enhancement of customer journeys. To model ‘Voice of Customer’ data to identify key insights. To liaise with business managers and low-level users to.

Liverpool, United Kingdom

 To use root cause analysis and other quality tools to provide solutions to business issues. To undertake speech and text analytics to provide insight for the business. To inform the design and enhancement of customer journeys. To model ‘Voice of Customer’ data to identify key insights. To liaise with business managers and low-level users to.

Preston, United Kingdom

 Supporting Business Analysts and assisting in the testing of systems and provide in depth contact centre knowledge to simplify processes and provide excellent customer service. Understanding customer needs & situations and examine the meaningful content of qualitative data including; Interview transcripts, field notes, audio recordings. Presenting and.

Preston, United Kingdom

 Manage and maintain high performance of my customer service team (16 advisors), giving support, guidance, and motivation through effective communication and leadership to provide world class customer service.  Achieve targets on productivity & adherence and provide excellent customer service in compliance with Financial Service Regulations and Data.

Preston, United Kingdom

Master'S Degree, Social Psychology, Award With Merit

Developed understanding to a professional level; thorough grounding in methodology, producing a well developed ability to critically.

Bachelor'S Degree, Applied Psychology, 2:1

Understanding what makes people act prepares you for a wide range of careers. Applied scientific methods to measure, understand and.