Dee Potter

Dee Potter Email and Phone Number

Head of Sales @ emerchantpay
london, england, united kingdom
Dee Potter's Location
Blackpool Area, United Kingdom
About Dee Potter

Driven, competitive individual consistently exceeding expectations and progressing through roles. Thrives on challenges, leading and inspiring success. Skilled in streamlining operations and implementing organisational solutions for commercial initiatives.15 years managerial experience in a contact centre environment, 4 years within outsourcing. Experience of leading and managing large contact centres of 500 plus employees. Particularly enjoy the Sales environment but have Service delivery background.

Dee Potter's Current Company Details
emerchantpay

Emerchantpay

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Head of Sales
london, england, united kingdom
Website:
emerchantpay.com
Employees:
233
Dee Potter Work Experience Details
  • Emerchantpay
    Head Of Sales
    Emerchantpay Oct 2023 - Present
    Blackpool, England, United Kingdom
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  • Card Saver Ltd
    Head Of Service
    Card Saver Ltd Jul 2020 - Sep 2023
    • Integration of Omni Channel resulting in a reduction of repeat contact and launching iBot to deflect 30% of queries• Streamline areas by multi skilling agents to prevent single point of failures• Saving £15k in monthly running cost by bringing terminal support in-house• Implemented a new revenue stream with Sales through Service. Currently delivering £60k YoY• Delivery and execution of Salesforce migration with further opportunity to open API’s to reducing onboarding timescales by50%
    View
  • Card Saver Ltd
    Contact Centre Manager
    Card Saver Ltd Nov 2019 - Jul 2020
    Blackpool, United Kingdom
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  • Capita
    Operations Manager
    Capita Oct 2015 - Nov 2019
    Preston, United Kingdom
    • Won Silver in the Capita Business Awards for Charitable Support and Community Engagement.• Promoted to Sales Operations Manager after being identified by the Head of Sales.• Implement new commission structure to increasing on target earning while achieving budget MOM.• Successfully prevented further FCA fines buy implementing a new compliance strategy.• Set up and managed new work to decrease sale returns YOY from 14% to 7.4%• Increasing contract sales volume by 22.4% YOY
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  • Carphone Warehouse
    Inbound Sales Team Manager
    Carphone Warehouse Jun 2012 - Oct 2015
    Preston, United Kingdom
  • Carphone Warehouse
    Hlc Team Manager
    Carphone Warehouse Oct 2009 - May 2012
    Preston, United Kingdom
  • Carphone Warehouse
    Customer Services Team Manager
    Carphone Warehouse Oct 2008 - Oct 2009
    Preston, United Kingdom
  • Carphone Warehouse
    Customer Service And Senior Advisor
    Carphone Warehouse Aug 2006 - Oct 2008
    Preston, United Kingdom
  • Tui Travel Plc
    Travel Consultant And Travel Representative
    Tui Travel Plc Apr 2001 - Jul 2006
    View

Dee Potter Education Details

  • Blackpool And The Fylde College
    Blackpool And The Fylde College

Frequently Asked Questions about Dee Potter

What company does Dee Potter work for?

Dee Potter works for Emerchantpay

What is Dee Potter's role at the current company?

Dee Potter's current role is Head of Sales.

What schools did Dee Potter attend?

Dee Potter attended Blackpool And The Fylde College.

Who are Dee Potter's colleagues?

Dee Potter's colleagues are Petya Stoyanova, Leanne Boonzaier Slabbert, Ivan Nachev, Viktoria Ivanova, Ankit Srivastav, Evgeni Drazhev, Dean Slusarczyk.

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