Dee R. Email & Phone Number

Developed and managed a portfolio of 100+ enterprise clients, significantly increasing their online presence and digital brand identity. This resulted in a 100% website traffic increase and a 50% growth in online sales conversions.Collaborated with multifaceted teams to construct applications and engineer tools to simplify everyday decision-making for users, resulting in a 40% increase in user efficiency and productivity.Crafted applications utilizing the MERN stack (comprising MongoDB, Express, React, and Node.js) to create robust and dynamic software solutions, leading to a 50% reduction in user errors and a 30% improvement in overall system performance.

Chicago, Illinois, United States

Guided 300+ clients at OrangeTheory Fitness to achieve their fitness goals, empowering individuals to make positive lifestyle changes and fostering their physical and mental well-being through personalized fitness experiences.Tailored workouts and tracked progress for each client using cutting-edge technology and fitness-tracking apps, leveraging data-driven insights to provide personalized fitness experiences and optimize results.Managed a client base of over 700 individuals at OrangeTheory Fitness, achieving a 90% client retention rate through personalized coaching, building rapport, and exceeding client expectations.

Milwaukee, Wisconsin, United States

Provided essential technical support to 1,000+ students, faculty, and staff members, leveraging expertise in campus-wide software systems, learning management systems (LMS), and student information systems (SIS). This ensured seamless access to educational resources and administrative tools for a thriving academic community.Promptly troubleshooted and resolved hardware/software issues on campus devices such as laptops, desktops, tablets, and printers, maintaining a 98% success rate in issue resolution on the first attempt, thus minimizing downtime and optimizing operational efficiency for academic and administrative functions.Developed and managed a comprehensive support knowledge base for a user base exceeding 1,000 individuals. This included authoring and editing documentation, managing a repository of 500+ technical resources, and implementing advanced tools for improved accessibility. This streamlined user self-service, reduced support ticket volumes by 25%, and boosted overall support team efficiency.

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor Of Arts - Ba, Sociology