Dee Singh Email & Phone Number

involves making sure all staff are briefed upon targets and creating innovative ways of increasing performance of individuals and the store.

Assist customers by providing informative and helpful advice. Resulted in becoming a hardware specialist within a very short time because of product knowledge and the ability to sell hardware.Worked in various departments, such as the shop floor, stockroom and the till. Activities include, stock replenishment, cleaning, handling deliveries, and helping customers, among other tasks.Achieve daily and weekly targets.

Involved in employee relations- taking notes during disciplinary meetings; cataloguing staff absences and arranging suitable action, such as, organising meetings between employees and line managers.Deliver presentations to employees (such as ‘Dignity at Work); and presentations with national HR management on importance of employment legislation.Using Microsoft packagesFiling absence records and collating employee details for audits.Meeting with regional HR manager to discuss potential issues and current issues with particular employees or the viability of HR frameworks sent from head office.Designing effective frameworks for employees to contact HR with any potential problems; for example ‘employee forums'.Meeting with employee representatives and trade union officials.Looking at existing HR frameworks and checking they are in line with current employment legislation.

Training to give advice on a range of subjects such as welfare benefits, housing, immigration and debt.Apply to local charities for financial support on behalf of clients.The role helped with my interpersonal skills as I am working in an office environment and I am training to gain better interviewing skills.The role helped me to hone my time management skills; this is especially important because I will be helping people that require it most.

Provided excellent customer service by asking probing questions to get the information required to solve the customer's query. Created a positive image for the company through call efficiency and effective call management Learned to deal with difficult callers by staying calm and using listening skills, as well as, adapting skills for different callers.The job increased my ability to listen and help the customer effectively on the telephone.

Provided excellent customer service by working to improve my own knowledge of data and products and making customers feel comfortable in telling me their queries or problems. Working with other team members to meet both individual and team targets. Work with other departments and various computer systems to deliver the best solution to customer problems. Keeping accurate records of activities using computer and paper based systems.The skills required for this job were computer literacy, an ability to engage customers using simple yet informative language, patience, and above all else, a desire to help customers.

: Diploma, Human Resource

Student Representative for course Learning how to become an effective and efficient practitioner of human resources

Human Resources, Diploma Practice Level 3

Ba (Hons), Politics

Final year modules include: Politics of North-South relations, Global Governance, Theories of Justice, Politics of Latin American.

Ba (Hons), Politics

Activities and Societies: Cricket Club

Education record

9 A*-C grades including- English, Science and Mathematics

Education record

Biology, Chemistry, Sociology & General Studies AS: English