Dee Staten Email & Phone Number

United States

Answered and redirected all calls coming into hospital switchboard. Handled emergency calls to alert hospital staff of all alerts and codes.

Handled calls for ATT wireless customers billing questions and troubleshooting problems withcell phones.Ensured superior customer experience by addressing customer concerns, demonstratingempathy and resolving problems on the spot.Defused volatile customer situations calmly and courteously.Managed high call volume with tact and professionalism.

Transported handicapped Individuals to and from New Hope work sites.

Quoting health insurance benefits to health care providers.Checking claim status and sending claims for reprocessing.Handle provider complaints and questions about benefits and claims.Accurately documented, researched and resolved customer service issues.

Customer Service Arranged for connects, disconnects and transfers of service for new andexisting customers.Handled priority calls for gas emergencies.Defused volatile customer situations calmly and courteously.

Customer service Assisting sales consultants with show orders, inquiries and other accountinformation.Keying show and personal orders.Addressed and resolved customer product complaints empathetically and professionally.

Assisted customers over the phone in placing wallpaper orders.Screened all visitors and directed them to the correct employee or office.Answered and managed incoming and outgoing calls while recording accurate messages.Opened and properly distributed incoming mail.Maintained a clean reception area, including lounge and associated areas.

Education record

Bachelor Of Science (Bs), Psychology

Activities and Societies: Psychology Club

Bs, Psychology

Psychology