Dee Meyer Email & Phone Number

Holland, Ohio

Virtual - Home Based

Train external clients and internal associates on 20 different classes ranging from Payroll, Time & Attendance, Benefits, Importing and Reporting. Maintain current version in-depth knowledge of ADP functionality. Focus on delivering engaging classes to client satisfaction. Organized and able to manage time effectively to adhere to administrative tasks such as prep and post class work. Build and maintain strong peer relationships within the team, across the organization and with our external clients. Strong understanding of the adult learning method.Proficient computer skills: LMS, WebEx, Saba Centra, LiveMeeting, ON24, ADP-Workforce Now and PayExpert; Microsoft Office: OneNote, Outlook, Excel, Word, Powerpoint, Access; Ariba, Concur.

Virtual And Travel

Facilitated Customer Relationship Manager and Process Support classes for Bank of America. Classes consisted of 25 - 60 participants for each class. All classes were facilitated in a virtual environment using LiveMeeting. Classes focused on the relationship with the customer and guiding the customer through a loan modification or liquidation process. Facilitated various loan modification classes: FHA, VA, FNMA, FHLMC, Non-GSE Delegated and Non-GSE Non Delegated as well as Multi Lien and Multi Property Modifications.

Florence, Ky

Facilitated and managed new hire classes of 25 employees in a 4 – 5 week classroom setting utilizing on-line training material and virtual training. Trained employees on processes, policies, legalities, compliance and job function. Provided feedback to employees weekly, identifying strengths and areas of improvement.Held position as “Lead Project Trainer” for national initiatives. Responsible for all aspects of a project from design through launch. Including communications plan, issues logs and operational impact assessment. Responsible for requirements documentation review and working with Technology for testing and full project planning. Communicated to senior leadership regarding project status, movement of work and current execution of request to ensure successful launch of project priorities.

Florence, Ky

Coached and managed a team of collectors to achieve and exceed their individual goals and our team goals.

Cpp - Certified Payroll Professional Certificate

Activities and Societies: Expected to complete certificate in 2017.

Adp Professional Certification Program

Certified knowledge, skills and expertise needed to perform critical payroll and related tasks.

Business Administration And Management, General

Finance And Financial Management Services