Dee Thornton Email & Phone Number

Memphis, Tn, Us

70 Fedex Parkway, Collierville, Tn

8 S Evergreen, Memphis, Tn 38104

 Function as a project manager to implement major modifications for multi-level voicemail auto-attendant menus for a local governmental housing agency.  Conduct audits for billing of all telecom services as the agency transitions to a new IT support model. Complete remote troubleshooting and move/add/change tickets as needed for Nortel CS1000 PBX and remote 9150 telephone systems.

 Developed a strategy for SIP service implementations by utilizing established assumptions for a multi-carrier, centralized design with redundancy. The strategy included determining needed bandwidth based on codecs and call volumes to develop multiple models and identifying hardware changes required to support SIP service. Participated as a core team member for the SIP Services RFP and Session Border Controller (SBC) evaluations. Co-Managed AT&T installation teams for Cisco Call Manager upgrades for the Express and Services operating companies. Worked with the designated liaisons for the operating companies to identify the licensing requirements for locations transitioned from legacy TDM systems to Cisco Call Manager.  Finalize the contract requirements for an enterprise E911 implementation originally initiated from RFP responses. Updated the cost model with the current pricing and revised the endpoint calculations per Operating Company. Submitted the Enterprise Architecture Design request to begin the System Architecture Specifications as required when installing hardware appliances in the data centers.  Provide operational support for older Nortel TDM and IP PBX systems throughout the enterprise voice network.  Acted as a Vendor Liaison for physical site audits of all telecom services for approximately 1,850 package handling locations. The returned audit results are reviewed for accuracy and the appropriate TOMS (Telecom Order Management System) action is identified. Participated in the migration of multiple FedEx Office Call Centers to a new Cloud- Based solution.

3150 Lennon Park Blvd

 Sell solution based services through outside sales for Windstream voice, data and cloud products to businesses focusing on multi-site opportunities.  Develop and implement business plans using a consultative strategy to effectively communicate to C-Level executives.  Identify and create vertical/geographical market strategies.  Maintain relationships with customers to remain informed of their technology needs, and identify future opportunities to present the appropriate solution. Work closely with service delivery and technical groups to ensure new implementations or changes are completed within the customer committed timelines.

15 years experience with the design and implemention of TDM and VoIP converged voice systems specializing in the Nortel / Avaya platforms.

Data Communicatins Fundementals

Education record