Dee Tocco Email & Phone Number

Reviews Purchase Orders and verifies information to ensure that it corresponds to customer pricing. Interacts with regional order department to assist and resolve order processing errors and inquiries. Calculates and processes customer invoices and dealer credits on S21 retail and excel, utilizing established formulas and conforming to National Account Agreements to determine accurate billing of service, rental, lease and purchase equipment. Reviews accuracy of Daily Billing Reports, researching and correcting inappropriate charges before release of invoices to customers/dealers. Communicates and interacts closely with Government and National Account customers, Service Dealers, and Account Executives regarding billing and account inquiries. Verifies with Contract and Credit Departments the need for billing corrections. Updates machine information regarding price changes due to contract renewal and department code changes to ensure correct billing and issuance of sales commission. Inputs servicing dealer change due to machine relocation or dealer cancellation. In these cases, selects alternate dealer and issues correspondence to dealer/customer in order to ensure ongoing service of equipment.Supports sales staff with information regarding account status.National and Government account management and billing.Provides daily customer support regarding all billing and account concerns.Coordinates special projects

Management of all automated and manual credit card invoice number payments for Adecco's clients in U.S and Canada.Weekly evaluation of Aging, and Open Invoice report to resolve and collect funds over 30, 60 and 90 days.Collection of funds on delinquent credit card payments from various clients. Placing collection calls/ follow-up calls.Review and submit credit requestsEnsuring billing was compliant with customer’s contracts.Implementation of specialized billing method for U.S and Canadian.Preparation of weekly processed and rejected credit card reports, and other financial statements using Excel to serve as notification for Clients, Management, Collections, and Accounts Receivable.Monitoring the credit card billing mail box and phone line.Handled, investigated and resolved all client inquiries regarding misapplied fundsGenerate paid aged reports for daily cash receipts, updated financial models for management reporting Special projects as requested. Assisted AR with write offs.Provide clients with monthly reports, copies of invoices and other legal documentation upon requestCreation of weekly invoice files using Excel for clients with specialized Electronic, and EDI billing requirements.Reconciliation of invoice numbers, and daily maintenance of department archive database.Production of training manuals for various billing processes.Weekly uploads of Manual CSV files into specific customer billing systems. Weekly billing back end changes, and billing adjustments and re-bills. Worked on special projects for Management using ExcelRepresented my department on Adecco’s Diversity Council Committee.

Entered approved payroll hours and expenses into the time keeping system.Processed out of cycle, emergency, termination and replacement checksProcessed garnishment for paycheck deduction for child / spousal support, tax levies, writ court orders, and arrears loans. Researched and resolved all payroll inquiries and problems, utilizing PeopleSoft, Custom Match, Oracle and Timex.Refunded over garnished associates and assisted AP in reissuing checks to vendors.Trained branch personnel in unitizing company payroll and billing programs. Trained colleagues and branches in the field on the correct payroll laws and billing processes.Efficiently and accurately processed Records of Employment (ROE), payroll, and garnishments for the Canadian & US offices. Implemented a new process for Canadian record of employment, resulting in quicker time around time. Superb Customer service assistance to US and Canadian filed offices via phone and email for all payroll, garnishment, record of employment questions. Production of training manuals for the record of employment, and garnishment process. Reconcilement daily paper work to maintain accurate records. Representative for my department on Adecco's Diversity Council Committee.

Supervised all operational aspects of my store and upheld Verizon Wireless's integrity on all of sales operational procedures and functions.Management responsibilities such as interviewing temporary associates to serve as store greeters.Coaching, training and mentoring to the staff and fellow coworkers.Examination of prior day's sales sheets, customer's contacts and cell phone accounts to ensure that the company policy was followed by the Sale's representative that processed the transaction.Developed action plans to ensure my stores compliance on company quarterly audits.Set foundation in training all new store employees in store operations, and selling products and services. Placed and received orders for all office supplies, brochures, business cards, and currency orders.Assisted with updating store merchandizing/displays. Daily reconciliation of prior day's cash receipts. Provided excellent customer service and training of products and service to Verizon clients.

Bachelors Of Arts, Communication Arts

Certificate, Human Resources