Dee Travis Email & Phone Number

United States

Prioritize work to achieve or exceed stated collection metrics. Resolved valid or authorized deductions Researched shipment shortages Processed, printed, mailed invoices Responsible for collecting on delinquent accounts Performed account reconciliationsGenerated and sent out invoices via mail or email Experience with month end closing and reporting Ensure timely responses to customer inquiries, questions, issues with billing or shipments Provide phone support from sales and customers Compete waivers of lien as required to obtain payment from customer Make decisions to hold or release orders based on credit linesWork with Canadian customers

Carried out billing, collection and reporting activities according to deadlines• Maintained Touchstone portfolio from 21% current to 85% • Prepared files to send to our third party administrators• Identified, initiated, and facilitated resolution of customer issues• Negotiated payment arrangements on past owing receivables● Reconciled discrepancies with clients● Performed account reconciliations● Generated and sent out invoices via mail or email● Create weekly aging reports for interoffice and customers● Experience with month end closing and reporting● Manage multiple business accounts like T-Mobile and Sprint averaging 25 million dollars● Maintained accounts to be current with payments at 95%

Managed staff of 26 temporary employees for special project• Created work process spreadsheet to track work, time, goals, and accomplishments• Worked with 3rd party administrator to diminish overpayment debt• Processed work request from workflow systems CLTCAS and FMS• Maintained reports of overpayments made to policyholders and providers• Created and updated daily reports● Developed process for duplicate policy request and maintained all request● Maintained weekly suspense reporting for all companies● Assisted with system conversions● Inbound/Outbound calls

Master Of Arts - Ma, Community Care

Bs, Business Administration

As, Business