Extensive experience in managing teams of varying personnel from customer service staff to drivers, BDMs and facilities staff. Office management and direct recruitment skills.I have gained this experience having spent over 35 years in sales and customer services within the engineering, finance, industrial supply and haulage industries.Proven skills in communication, goal setting, conflict resolution, recruitment and staff retention. Experienced in reporting and analysis and assessing relevant data. Excellent customer service skills ensuring swift problem resolution.Excellent time management skills, a good trainer with the skills to lead, motivate, communicate, and manage in a way that benefits employees, customers, and the company.Able to clearly communicate goals, techniques, and other important information. Experienced in conducting performance reviews, investigatory meetings and disciplinaries as well as compiling development plans.Systems knowledge of Vigo, Manpack, LeanTms and CRM package ACT. experience also in traffic planning for a fleet of vehicles whilst at Montgomery's. Microsoft office skills are above average.