Deeana Gray Email & Phone Number

Richmond, Virginia, United States

Conducts outreach and enrollment broker services to beneficiaries in a group and individual presentations.Presents Managed Care Options to beneficiaries and assists them in using their health care plans.Assists beneficiaries in the enrollment/dis-enrollment process.Assists other Enrollment Service Representatives with daily management duties.Assists management with the training/guidance of new Enrollment Service Representative staff.Maintains positive relationships with the county staff, community groups and HCO clients; conducts on-going training of HCO program to county staff.Performs data entry for enrollment/dis-enrollments, as needed.Transmits enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures.Assists beneficiaries with medical exemptions and waiver inquiries.Provides beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers.Documents daily activity accurately in Customer Relationship Management DatabaseReviews knowledge base content for accuracy and makes recommendations for improvement.Adheres to established procedures, performs self-checking and pay attention to detail in the performance at work.Meets Field Operations minimum performance standards.Notifies management in a timely manner of any problems with procedural compliance using established processes.Reports observed quality problems and deficiencies in a timely manner.Makes recommendations to management for improving the quality and efficiency of work.Meets Production and Quality Assistance goals as defined for this position.Ability to work any and all assigned offices as directed by management.Ability to attend and promote the program during community events and health fairs as needed.

Responded to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation.Accepted parking reservations and process payment for various services offered.Maintained a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company.Maintained knowledge of all services offered at company Travel Centers.Maintained working knowledge of all company software aligned with guest or team member needs.Support the company common purpose; ensured guests and team members was supported at the highest level.Completed accurate sales transactionsEnsured all activities are in compliance with rules, regulations, policies, and procedures

Processed orders, make modifications, investigate and correct errors, answer questions about their account, billing, handle cancelations and other inqueries and resolve customer complaints.Acted as a point of contact for clients products and services and a liaison between the company and the clients.Kept fluent communication with their assigned customers.Kept track of customers’ inventory from start to finish: finished products, raw materials and packaging materials.Communicated the weekly production schedule for each customer to the Production Manager in a timely manner.Reviewed and verify production paperwork.Received customers’ orders and send related paperwork to Shipping & Receiving Manager in a timely manner.Sent customers billing information to Accounting department on a weekly basis.Kept all customers’ information updated and accurate at all times.

Answered patient calls and determining how best to help them.Provided physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.Turned and repositioned bedridden patients.Ensured patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences. Obtained a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities. Measured and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff. Recorded vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff. Examined patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine. Reminded patients to take medications and nutritional supplements.Noted observations of patient behavior, including complaints, or physical symptoms to nurses.

Associate'S Degree, Business Administration And Management, General

Bachelor Of Applied Science - Basc, Business Administration And Management, General, 3.7

High School Diploma, Business Administration And Management, General, 2.9