I was responsible for preparing business proposals and tenders, onboarding new business focused on new developments. I worked closely with developers to prepare budgets and establish OC rules. Additionally, I developed tenders and reviewed and implemented processes to refine them.I prepared notices and minutes for Inaugural General Meetings and managed OC certificates. I developed and implemented tailored processes for each property, including order forms and welcome packs. Additionally, I built and maintained strong relationships with developers, contractors, owners, and new clients, while providing general owners corporation and office assistance.I developed strong relationship-building skills through interactions with clients, owners, and developers. Additionally, I provided support to both our Branch Manager and National Manager.

I managed all front-of-house duties, handling calls and incoming queries while excelling in the presentation of the area. I ensured that all clients and executive staff were greeted professionally and attended to. I oversaw the smooth operation of both the front-of-house and mailroom functions, managed one staff member (Services Officer), and developed procedures to guide improvements and address changes as needed.

I managed all office operations, including financial management, accounts, and payroll using Xero. My responsibilities encompassed stock control, merchandise management, and CRM oversight. I developed and maintained professional relationships with suppliers, donors, and stakeholders. I also managed the volunteer base, overseeing inductions, training, and police checks. Additionally, I organized meetings, prepared minutes and reports for the Board, and assisted with event planning, budget development, and report creation.

I delivered a high standard of service to customers while handling extensive administrative and office responsibilities. I supervised two staff members and managed purchase orders, customer information databases, and the preparation of quotations, contracts, and SLAs. Working closely with the Service Team, I scheduled work and resolved customer issues promptly and effectively. I prepared reports, developed and implemented registers, and established OH&S policies and procedures. Additionally, I coordinated travel bookings, prepared rosters, and conducted team conference calls, including managing agendas and minutes. I served as the Customer Care Coordinator for one year before being promoted to Customer Care Manager.

Managed and coordinated admin duties for the implementation team, Implementation Manager, Maintenance Manager and Project ManagersFinalised monthly reportsAssisted in the creation and implementation of new processes and proceduresUtilised SVN document version control filing system to maintain timely account keepingScheduled certifications for speed devices, vehicle servicing, quarterly vehicle audits, equipment calibrationsMaintained company-wide registers including maintenance registerUsing Service Desk Express generated work orders, followed up work requests, authorisations and closuresUpdated equipment serial numbers and stock movements on spreadsheets, undertook project to upload data to Service Desk Express and utilise SDE stock management systemProvided timely and accurate documentation to clientsCo-ordinated contractor documentation and site inductionsMaintained training register, coordination of training new staff and organised external training for field techniciansEnsured availability to staff of protective clothing and equipmentPrepared invoicing requests for all Victorian maintenance projects and generated monthly reportsPrepared KPI reports and data for Maintenance Manager