Deeba Khan Email & Phone Number

California, United States

- Spearheaded a comprehensive website redesign to enhance user experience and drive conversions. Optimized site architecture and content to align with business objectives and customer needs.- Collaborated with cross-functional teams to develop responsive, high-performance user interfaces. Utilized HTML, and CSS to ensure cross-browser compatibility and.

San Francisco Bay Area

• Conducted user research to identify pain points and implemented targeted content solutions to enhance the overall user experience. Noted product defects in Atlassian Jira for engineering team to fix.
• Leveraged sales experiences to enrich help articles with user-friendly content, effectively translating product features into actionable information.
• Collaborated cross-functionally with product and sales teams to align content with user needs to create and maintain help desk content that delivers clear information.
• Conducted engaging demo calls for potential and current clients, effectively communicating product features and addressing inquiries.
• Executed outbound communication strategies, including calls, emails, and video conferencing, resulting in increased lead generation and prospect engagement.
• Maintained detailed records of customer interactions and updated CRM system with accurate information.

Fremont, California

• Helping categorize health policies to provide Premium Quality care for patients
• Helping to support patients and staff by providing exceptional customer service.
• Making sure patients are satisfied with the necessary care being provided upon their request.
• Participating in Resiliency & Mindfulness Series at Kaiser's Educational Theatre.
• Part of a Hand Hygiene team who focused on educating the staff on the importance of hand hygiene.
• Participating in the Toastmasters Program during the weekly Professional Development Days.

Cognitive Science - Design & Interaction

High School Diploma