Dee B. Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Collaborated with Union leadership and internal stakeholders to deliver official communications in a timely manner.
• Managed publication of print and online content for internal stakeholders, Union membership, and International Union leadership.
• Adapted and collaborated on ongoing messaging for reactive, high-priority campaigns affecting membership during ongoing shutdown of the motion picture industry.
• Developed a system for tracking and reporting on key performance metrics and increased visibility for our organization

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Created and implemented best practices for the Client Services and Account Management teams at Moz including:
• Launched automated communications securing renewals for 300+ contracted customers, increasing communication touch rate by 23% year over year.
• Defined communication streams for international team across multiple time zones to increase collaboration in Slack, Confluence, and other team channels.
• Strategized with leadership to manage yearly and quarterly planning sessions, drafting project plans and reporting on success and challenges.

Vancouver, Canada Area

• Customer account manager responsible for portfolio of 50 to 300+ customers throughout my time in this role.
• Supported customers through three-point onboarding and training calls, providing excellent customer service and knowledge sharing on best practices for our software.
• Expanded customer contracts through negotiation, software support, and training
• Managed upwards of 300 customers during acquisition by Moz, retaining over 92% of my book of business during staffing challenges.

Vancouver, Canada Area

• Customer account manager responsible for portfolio of 50 to 300+ customers throughout my time in this role.
• Supported customers through three-stage onboarding and training process with custom content and goals-based support.
• Expanded customer contracts through negotiation, software support, and training, increasing net revenue by 14% year over year.
• Managed upwards of 300 customers during acquisition by Moz, retaining over 92% of my book of business during staffing challenges.

Vancouver, Canada Area

• Supported all communications, content, and public relations for our two applications, PocketSocial and PocketLIVE.
• Audited all social media and content marketing strategies, building new guidelines for community communication and KPIs for tracking successes
• Expected to show a savvy mix of events planning, content marketing, digital ads management, and creative marketing campaigns in support of livestreaming events throughout the week.

Austin, Texas Area

• Promoted content in the VoIP and Supply Chain software markets in support of linkbuilding and search optimization goals.
• Created complex client lists and built relationships with market influencers
• Secured over 30+ write ups each month from top publications in the VoIP and Supply Chain fields
• Grew role to lead our weekly SEO reporting and built SEO and on-page optimization workshops for the marketing teamSoftware Advice is a trusted resource for software buyers. Our website, www.softwareadvice.com, provides.

Greater New York City Area

As Social Media Coordinator for my Barnes and Noble College store, I promoted textbook sales and upcoming academic events and readings to an audience of students and educators. Supervisor duties included involvement in the hiring and firing of our sales associates, managing petty cash and store opening/closing duties, and creating weekly schedules to fit.

Georgetown, TX

Upon receiving timelines and due dates for on set projects, I managed multiple schedules, ensuring sets and pieces were completed in timely fashion, before deadlines. Energetically directed students both in shop and classes to achieve team goals, helped interpret plans and disseminate information to teams. Helped build and paint all major sets for.

New York, NY

Prepared payment paperwork for musicians and reviewed for mistakes after musicians' completion. Created new templates for booking sheets and security lists to increase efficiency. Escorted VIP guests from Rockefeller Plaza, answered inquires, organized food deliveries and catering. Researched and downloaded music for show.