-Managed $500K+ global book of business for customers in the Fortune 100-Retained 83% of ARR with heavily impacted customers during an economic downturn; renegotiated 73% of contracts to allow for greater expansion at the next renewal-Supported new business growth through product demonstrations to prospects as well as within existing accounts-Two-time speaker at HRTX Virtual Conference

-Managed a $2.5 million global book of business with customers from Fortune 5 to high-potential mid-market, including customers such as Amazon, Uber, and Walgreens-3 quarters with 100%+ retention (with included expansion)-Provided boolean search and product training, specializing in surfacing talent from minority and underrepresented groups

-Promoted to own a $3.9 million global enterprise book of business spanning four products and 90+ accounts-Managed and expanded a $2.6 million global book of business for small and mid-market clients-ARR increase in 57% of accounts in 2020 during the COVID-19 global hiring slow-down-Specialized in the recovery and renewed success of at-risk accounts-Successfully managed client relationships with Recruiters, HR Business Partners, and Chief Human Resource Officers on a global scale

Responsible for driving solution adoption, retention, and expansion. - Led Net Promoter Score survey program and customer value acceleration initiatives, realizing a 17-point improvement in score in two years. - Executed a wide variety of customer engagement campaigns using a combination of email marketing, webinars, development of educational resources, and 1-to-1 relationship management. Efforts directly influenced Best-in-KLAS rating (94/100) in 2017. - Maintained system for delivery and ownership of all client promotional, educational, and service-related communications.- Designed, cultivated content, launched, and promoted hc1’s social user community using the Jive-X platform.- Awarded Employee of the Month in 2016 in recognition of performance.

Responsible for advancing departmental and strategic company objectives. -Led development of and sourced project management solutions for standardized activation (implementation) process.-Led cross-functional teams to productize consultative solutions, manage delivery of major product releases.-Facilitated development of training materials, client-facing activation documentation, and internal process documentation.-Monitored and reported on near-term sales pipeline, resource utilization, and project efficiency to ensure resource availability and management during scale up.- Awarded Employee of the Month in 2014 in recognition of performance.

As a member of AIT's Public Policy team, I had the opportunity to assist with the development of messaging to federal and state legislative bodies on behalf of the company and an industry coalition. I collaborated with senior leadership and outside consultants on both company and coalition strategy.

Responsible for strategic marketing initiatives to develop national brand awareness. - Led strategic market research and planning for horizontal & vertical market expansion.- Planning, development and placement of national and regional advertising.- Coordination of medical education events and national thought leader speaker bureau.- Content development for all print and online compliance monitoring marketing collateral.- Coordinated all aspects of trade show/conference exhibition and promotion.

AIT's Contributions Committee was designed to be the voice of employees in determining the direction of the company's charitable contributions and volunteering activities. The committee's mission was to donate to organizations that fall with the following six criteria: education, science/research, health and human services, community and civic outreach, employee involvement, and arts and culture. In my first year as chair, our focus was increasing employee involvement in our local communities through various outreach activities including fundraisers, volunteer opportunities, communication, and drives for food, clothing, books and emergency supplies. In the following year, my focus was to continue to bring value to our employees and our community through the development of AIT's first ever employee giving campaign, increased volunteer opportunities, monthly awareness campaigns and additional planned outreach events. I also sought to provide leadership development opportunities to committee members that focused on the importance and challenges of servant leadership.

As the Marketing Specialist, my primary duties included sourcing creative and determining placement for national advertising as well as regional advertising for the Western US, assisting with the development of both internal and external marketing pieces, maintaining and developing web copy for the compliance monitoring vertical and assisting with scientific article placement in national publications in order to develop AIT's thought leadership position within the industry. Other duties included developing post-event promo materials for our non-certified medical education initiative, national and regional conference planning, and a comprehensive update of all sales literature.

As the Marketing Manager for Harlan Bakeries, my duties encompassed many facets of marketing, including new product development, research, packaging design, branding, strategy and corporate communications. I was tasked with the development, maintenance and growth of the marketing department at the corporate level, while improving corporate communications both internally & externally.

As the Marketing Assistant, my duties included basic marketing related tasks including coordinating packaging design efforts for three locations, developing a system for version tracking, identification and verification of all new packaging, and developing sales materials for distribution. In this position, I also assisted with planning for trade shows, completed market research and analysis and worked with an inter-departmental team to outline new processes and systems for new product development.

As the Accounting Admin Assistant, I worked directly with Accounts Payable and indirectly with the remainder of the Accounting department to provide administrative support. During this time I developed and maintained the AP standard operating procdures manual, various subschedules, and assisted with other special projects as needed. This position was held concurrently with other part-time positions while I attended college.