Deep Chakraborty Email & Phone Number

Hyderabad, Telangana, India

* Responsible for 2 shifts with 3 programs working from Hyderabad for European logistics network.*Owning customer support for any defects with Amazon manager trailers and driver issues.*Partnering to ensure adequate number of Amazon assets (truck & trailers) on 60+ Amazon sites for smooth operations on Fulfillment centers ,Sort Centers & Delivery stations.*Managing battery & CNG operated truck defects, availability and compliance.*Employee performance, project/program initiation and delivery, continuous improvement, employee growth and ethics.

Hyderabad, Telangana, India

*Managing Amazon owned fleet/trailer operations for preventative maintenance, defects, urgent customer issues, trailer pool management on all EU Amazon sites, alternate fuel vehicle etc.*Owner for loss prevention team who is responsible for any theft or stowaway of Amazon goods during transition.*Identified potential of safety issues in Amazon logistics network and launched safety team with weekly 700 cases/week with impact of 0 errors, ~40% compliance improvement and 20+ hrs/wk time reduction.*Responsible for 3 team's business reviews, performance matrices and escalation POC.*Created & launched monthly score cards for all the teams providing leaders and employees visibility of monthly performance.

Hyderabad, Telangana, India

*Hired versatile talents for different country officers in Hyderabad, Bermingham, Luton- England, Barcelona etc.*Managed employee schedules, leaves, conversions, engagement, expectation, performance, quality, appraisals, forte, promotions, retention etc.*Hired 150+ L3 employees and 2 L4s in walking, 50+ online & contributing to hire contract/FTEs for the team.*Owner manifest pending report and moved 2M+ shipments for MEU network during peak 2019 & 2020.*Managed stakeholders and owned to expose & eradicate real-time operational issues in the network.*Managed team across 4 different EU countries simultaneously while working on the same shift.*Responsible for DBR/WBR for EU disruption management team goals such as SLA, quality, ToT, Absenteeism for HYD all region employees(~70 L3, 10 L4 & 3 L5). *With 2 hc working on weather, safety & network management report for Director level visibility on safety incidents, weather monitoring and proposing UDDs based on the past performance of those weather rules (Speed/DEA ratio) as discussed with country managers, CX team and Flow team.

Hyderabad, Telangana, India

*Launched insurance/license project for 524 non compliant carriers pan EU.*Automated various tasks like TS confirmation, SC backlog, EOS & AWS Summary which helped to save ~94 Wks/annum*Owned & standardized Asset management program for all loading/load securing equipment for 38 sites (FC, SC & 3p) & all the CCs (DHL, DEPOST, HERMES, ATPOST, DPD & UPS) in MEU and loss prevention program for PAN EU.*Partnered pilot launch of Amazon Sea, Suspect empty moves, Omega, CNRT & carrier rejections.*Project SPUR launch in MEU where worked with the SCs closely & saved 0.5M impact in Q4'20. *Initiated NTRBD (Stow on time) project to proactively check and correct potential CIT misses for the WHT reactive lanes, achieved 0 misses & saved ~36k CX impact in 6WKs before peak'19.*Handled ROC MEU-HYD team with 40+ L3, 2 L4 SMEs and 1 L4 IC for year 2018-19.*Managed additional SEU team with 10 hc for a Q3'19 and executed managers responsibilities simultaneously for both the teams.

Hyderabad, Telangana, India

As assistant manager operations with Waymo self-driving car project, one of the most exciting, learning and cutting edge technology. *Responsible for 90 Labelling Associates and 5 Team leads for a special & very crucial workflow of the project.*Coordinating and supporting 30 Quality control Associates and 2 Team leads which is a specific team to verify each and every work done by the associates.*Generate reports as Target vs actual achievement report, Week wise quality report, week on week production report, Bottom quartile management report etc.*Made sure all data is properly and time generated and released so that all stakeholders can access as per requirement.*Driven the reports for the maximum optimization and track down the improvement areas to serve better within more cost efficient way.

Hyderabad Area, India

Worked for process(Non Tech-Non Voice) Launch, where the product was self-driving car from Google also known as Waymo.*Coordinated with the support functions such as HRBP, Facilities, IT, Service delivery team to run the launch smoothly in client location.*Handled a team of ~28 employees and had the team always green on numbers.*Supported with new hire lead training, SME identification & coaching and created training materials for better learning experience.*Introduced new quality tracking approach for the process which helped to improve the overall production quality before QC and improved process QC scores by ~8% (86%->94%)*As per requirement hired 80 associates within 3WKs during process ramp up.*Archived best team leader award and appreciations from senior management & client.

Jamshedpur Area, India

Continued as a Team lead while partnering with Training, Hiring, Projects, Employee Engagement etc.,archived process and team goals. Received lots of rewards and recognition from organization as well as client end.• Handled a team of 40 members and achieved team as well process goals,Got awarded as Repeat king,Best team leader etc.• Implemented special training patterns,modules, sessions for high AHT,high Repeat,weak agents and launched projects to achieve the goal set by client for the overall process. • Visited Hyderabad & Chandigarh to expand organizational business,arranged to start two new processes Centralized backend team & GSM-Prrpaid PB/HR respectively.• Supported colleagues to achieve process KPI/KRA.• Managed client escalations and maintained SLA & TAT.

Jamshedpur Area, India

Worked in customer support team for an ISP and Telecom service provider, Team was responsible to handle all query/request/complaint calls, support the customer with resolution, bucketize issues and follow escalation matrix for further actions. Turn Around Time & customer satisfaction is utmost priority while resolving the issues.• Suggested New ideas to provide better experience to the customers.• Highlighted process improvement areas and shared best practices to reduce AHT.• Mentored new hired batches during on job training• Achieved best performer awards for outstanding performance.

Executive Pgdm, Project Management

Bachelor Of Commerce (Bcom), Accounts