Dee Junsay Cockerham Email & Phone Number

Rancho Cucamonga, Ca

Working directly with potential foster parents and active foster parents in attaining and maintaining state certification requirements, respectively. Duties include recruiting foster parents, training, home evaluations, obtaining background checks, and information to support the applicant's ability to adequately provide support of the needs for foster children placed in their care.

Manage technical and administrative operations of the center. Develop and coordinate delivery of projects and events. Develop strategies to improve customer experiences at events. Develop, maintain relationships with vendors and community partners. Prepared and managed event plans; met delivery timelines; provide leadership, motivation, direction, and support to the team. Manage and maintain budgets and records. Assist in hiring, training, coaching, and supervision of student assistants.As event coordinator I also contributed to strategies and development of plans to increase student attendance at events; conducted outreach activities to draw the caliber of companies and graduate schools to participate in targeted events; plan recurring on-campus recruiting activities. Attendance of career and job/internship fairs by students and recruiters quadrupled. From the traditional 4 events per academic year we expanded to over 20 events per academic year of recruiters hosting lunch and learns, professional networking conferences for departments or colleges which evolved into mini-career fairs. Other new and growing events were etiquette dinners, information and interview sessions, including recruiter tabling activities. Increase in revenue from employer fees funded new and growing events.

Hire and oversee daily functions of Client Relationship Managers team and call center. Enhance web-based applications, increase and maintain business and revenue through customer relations. Develop staff to attain professional goals, utilize individual strengths to broaden services provided by the department. Develop and implement an efficient data fulfillment operation, including report capabilities for production, billing, and audit purposes.Team members are highly regarded by sales teams and very effective in their client relationships due to depth of knowledge in clients' use of products, data products and structure, technical support protocols, billing systems, proprietary tools, and customer service excellence.

Responsible for administering conventional and Section 8 housing assistance payment programs for low to moderate income families. Hire, train, oversee housing managers responsible for executing program eligibility requirements, policies, and guidelines including rent collections and eviction processes. Prepared regular occupancy and program utilization reports for funding.Initiated lease terminations, eviction proceedings for non-payment of rent and/or charges with legal counsel.Processed payments to landlord claims for unpaid rent and damages on behalf Section 8 tenant/clients.Improved collection rates through working with tenant/client and community resources to assist in problem areas identified by the client.Improved expansion of program acceptance/participation by landlords through strengthened relations with potential and participating landlords in the Section 8, Housing Assistance Payments Program; Assisted in issues with tenants/clients, closer monitoring and enforcement of program rules, regulations, and responsibilities of landlord/client and tenant/client.Through casual, frequent interactions and meetings we strengthened partnerships with tenant/clients, landlords, property management companies, and social services representatives. In doing so, we improved the methods and processes of services provided by our agency.