Dee Dee Gray-Weaver Email & Phone Number

Riderwood - Silver Spring, Maryland

Tucked away on over 120 acres in Silver Spring, MD, Riderwood is the nation’s largest Continuing Care Retirement Community, with over 1,300 employees and over 2,300 residents all sharing their gifts to create a community that celebrates life. Riderwood is welcoming and unique. We have 1,790 independent living apartments and 360 continuing care apartments (mix of assisted living, skilled nursing, and memory care). Riderwood feels like a resort town with 10 different restaurants, five fitness centers, a state-of-the-art pool, indoor all-purpose/pickleball courts, outdoor tennis/pickleball, bocce, 240 resident-run groups, award-winning onsite medical offices, four hair salons, two PNC bank branches, a theater, conference center, TV studio, community college classes, shuttle buses, and a lot more.

Riderwood

Selected by leadership to manage the inside sales, RFP, and account management departments totaling 30 employees within B2B sales team due to ability to rapidly learn new functions and industries and history of turning around under-performing teams. Increased sales by 15%.

Following successful development of our contact center outsourcing strategy, invited to move from HR to operations and manage sales, customer service, technical support, and workforce management (WFM) for all hotel brands and for the Choice Privileges® loyalty program, directly supervising 3 managers and 1 director overseeing 900+ associates handling 7M+ annual calls and email.

Started as HR Manager for the corporate headquarters then promoted to HR Director and Sr. HR Director, due to ability to establish trust and build key relationships throughout the company combined with extensive experience planning and implementing large-scale, multi-departmental change initiatives. Managed an operating budget of $1.2M and 12 HR professionals.

Provided full-scope generalist support to the healthcare finance business unit. HR representative for pre-acquisition due diligence and integration process. Reduced turnover from 35% to 16% through a series of initiatives including employer of choice programs, engagement action plans and performance management.

Mba, May 2010

Certificate, Health/Health Care Administration/Management

Ba, Psychology

Activities and Societies: Kappa Delta