Dee Dee Mullen Email & Phone Number

Us

Atlanta, Ga, Us

-Project Management- providing ownership of the entire change management process for my specific product categories.-Coordinated change management activities with purchasing, planning, finance, operations and marketing departments.-Entered and maintained accuracy of all material data elements for the material masters in the SAP.-Created and maintaind BOMs, routing, work centers, production versions.-Ensured information is sent to 1Sync and managed within GDS-Monitored product reports, change notices and exception messages to ensure information is correctly loaded and in compliance with our system requirements.-Adhered to Data Governance principles.-Provided support and guidance for SAP to less experienced users.

Atlanta, Ga, Us

-Key support person to the Finance Pricing Manager-Confirm Price Exception requests to conform to all department requirements-Monitor price overrides-Data integrity check on all new Customer Accounts-Load and maintain all pricing condition records in SAP-Testing of pricing and promotional terms and conditions to ensure accuracy-Review and correct customers’ pricing files for Sales and Customer Service

Atlanta, Ga, Us

-Account management for one of the nation’s largest wholesalers-Worked with Trade Marketing on execution of promotions and Trade shows-Data Entry (50+ orders per day)-Price quoting for multiple countries-Product Education-Training and mentoring of Junior Customer Service Representatives-Problem solving-Handled warranty and shipping issues-Implemented a new Freight Claim system that resulted in $25,000 in recouped freight charges and lost product-Supported the company’s growth goal of 6% with the implementation of the One PO Project and upsells-Helped develop and implement new Standard Operating Procedures

San Francisco, California, Us

-Answered incoming Loss Mitigation phone calls (25-30 per day)-Assisted borrows with loans that were currently in default-Attempted to qualify borrowers for loan modifications or repayment plans-Assisted with Loss Mitigation, Foreclosure, Deed-in-Lieu, and Bankruptcy questions

Stamford, Ct, Us

-Answered incoming Customer Service phone calls (100+ calls per day)-Assisted with calls including billing, collections, service trouble, sales, and general product inquiries-Joined our supervisors and team leads by walking the call center floor assisting other Customer ServiceRepresentatives and dealing with escalated calls-Maintained a high quality assurance score and rank on my 10+ person team and 200+ call center

Charlotte, Nc, Us

-Responsible for the daily operations of this Real Estate office-Greeting and assisting potential and current clients-Prepared outgoing mail, sorting and distributing incoming mail and facsimiles -Scheduled agents for the on-call desk and property showings-Coordinated sales meetings and training sessions, prepared agendas, and scheduled guest speakers-Prepared monthly sales reports for the Brokers In Charge (Excel)

Bachelors Of Science, Management Information Systems And Services

Associate'S Degree, Business Administration And Management, General

Education record