Diana Ho Email & Phone Number

Taipei, Tw

Taiwan

- Collaborate with Sales Managers to influence projects with customer visits, product demonstrations, and pilot installations to drive sales growth.- Provide trilingual (English, Spanish, and Chinese) technical support to global business partners, branch staff, and end customers via email, phone calls, and remote operations, ensuring timely and effective resolution of technical issues.- Handle multiple project cases at each level of support, demonstrating strong organizational and multitasking skills.- Analyze customer requirements and pain points in each project and designed the best solution to meet their needs, ensuring customer satisfaction within budget.- Collaborate with partners to integrate products, ensuring seamless product offerings and solutions for customers.- Play an important role in communication between headquarters and branch offices, ensuring effective communication and alignment between different teams.

New Taipei City, Taiwan

- Defined specs of customization in large-scale projects, leveraging strong technical knowledge and expertise to identify the best solutions. - Effectively managed several long-term projects across the world, tracking different stages of documentation, installation, modifications, and hardware and software version control in compliance with Agile methods to improve technical efficiency and ensure project success. (Singapore LTA, Taiwan TRA)- Performed and assisted in proof of concept to ensure that solutions meet project requirements and customer needs. - Created and modified technical documents and FAQs based on project design, ensuring accurate and up-to-date information is available for team members and customers.- Participated in cross-team discussions with R&D, PMD, and FAE to ensure the smooth implementation of projects and solutions.

New Taipei City, Taiwan

- Analyzed customer requirements and pain points in each project and designed the best solution to meet their needs, ensuring customer satisfaction within budget.- Collaborated with Sales Managers to influence projects with customer visits, product demonstrations, and pilot installations to drive sales growth.- Handled multiple project cases at each level of support, demonstrating strong organizational and multitasking skills.-Provided trilingual (English, Spanish, and Chinese) technical support to global business partners, branch staff, and end customers via email, phone calls, and remote operations, ensuring timely and effective resolution of technical issues.