Partnering with 9 Chief Development Officers and their fundraisers across nine regions (the southeast and Puerto Rico) to fund the mission of the American Red Cross. Meeting the needs of families impacted by disasters large and small.

Senior Director of Sales (2005-2017)District Sales Manager (2004-2005)• Maintain responsibility for generating $220 million in annual revenue.• Lead a team of 80 sales personnel, of which five are district managers (four were hired personally).• Collaborate with two other leaders to negotiate favorable annual contracts with key stakeholders. • Created and managed the sales process, defined metrics & measures, and built a sales playbook and tools for the team • Established C Level relationships with prospective and current customers in the customer region; developed internal champions within the business, and closed complex transactions with multiple decision makers across the organization • Collaborate with the product & marketing teams on specific defined targets and tactics to close our early adopter customers • Managed prospects, forecast, and pipeline sales activity in Salesforce, in order to hit revenue targets and quotas that resulted in YOY growthAchievements:• Currently achieving a growth profit rate of 47% for 2016.• Consistently increased sales by 5-7% annually, including after taking over and building a sales team in 2005.• Boosted customer base by a minimum of 3% annually over the past four years.• Increased sales to government customers by up to 12% after initiating and implementing a new qualifying process for account managers.• Boosted the number of referrals from existing customers by listening to their feedback on a survey.• Promoted two district sales managers to senior branch operations management roles.• One of only 10 employees to be honored by senior executives out of 22,000 personnel with a “Global Leader/Success of our People” nomination.• Earned a free cruise after being nominated by staff members and senior executives for “Leader of the Year” honors in 2008.• Honored with the “Director Annual Achiever Award” in 2007 for ranking in the top 5% all sales leaders.

• Earned eight “National Circle of Excellence” awards for outstanding performance, its highest honor, for ranking in the top 5% in sales and customer service across the company. Inbound/Outbound Service and Sales Manager (2000-2004)• Led nine supervisors and 160 representatives responsible for answering 3,500 telephone calls per day. • Increased sales production from 89% to 110% of plan.• Enhanced quality scores from 73% to 90% by implementing call flow and follow through protocol.• Reduced the abandon rate 9.8% and averaged a 98% hold time.Continuous Improvement Project Manager, Worldcom (1998-2000) • Boosted sales 8% after implementing Peak Performance enterprise objectives and strategies associated with organizational development initiatives.• Lowered the attrition from 150% to 75% in six months and by 30% within two years. • Increased the quality of newly-hired staff members after leading a national taskforce to standardize the interview and selection process.Customer Service Manager (1990-1998)• Led a group of seven exempt employees handling escalated concerns. • Conducted thorough evaluations of supervisor performance and implemented strategies for improvement.