Experienced Technical Support Representative with a demonstrated track record of providing excellent customer support and resolving technical difficulties through several channels. Proficient in a wide range of operating systems, hardware, networking, and software, ensuring efficient and effective resolution of technical issues. Hands on experience in installation and troubleshooting of numerous hardware peripherals, such as printers, scanners, and POS systems, to meet a variety of corporate demands. Adept at utilizing remote desktop tools and help desk ticketing systems to deliver exceptional customer service and technical assistance.