Dee Foley Email & Phone Number

Shannon, County Clare, Ireland

• Responsible for overseeing designated shipments from start to finish, coordinating with multiple departments on local and international levels.• Work collaboratively with colleagues to address areas in the business that could be improved.• Develop and continually update Company SOP’s.• Streamline system event monitoring for optimal efficiency.• Deliver exceptional customer service and account management assistance to surpass customer expectations.• Address customer inquiries promptly and troubleshoot issues effectively.• Maintain up to date daily and weekly reports.• Handle shipment documentation meticulously to ensure accuracy.• Verify all essential documents are accurate and obtained prior to international transport.• Ensure compliance with Legal, Regulatory and company standards.

Shannon, County Clare, Ireland

Limerick, Munster, Ireland

Limerick

•Responsible for maintaining, updating and safe keeping clients’ original documentation.•Reconciliation of the documentation against the Tax systems to ensure it is up-to-date and reflects accurate details for clients’ reference. •To take on appropriate tasks from the Team Manager and escalate issues as appropriate in a timely manner.•Mentor and Train new members of the team on Tax systems and Tax documentation.•Be aware of all service level agreements in place.•Adhering to market and documentation based guidelines.•Exposure to Global tax documents across all markets and jurisdictions.•To continually aim to improve the service offered to clients.•Work within a team with a strong willingness to assist others when required and build effective relationships with members of the team.

Shannon, Co Clare

• Skilled in managing the performance of my team in accordance with the business process KPIs. • Motivate team members to reach both their individual and team targets on a daily and weekly basis by celebrating their success and acknowledging areas of development.• Quick to acquire expertise and knowledge of procedures, products and including interpretation of and application of best practices of legal, regulatory and statutory requirements.

Shannon, Co Clare

Shannon, Co Clare

• Monitored ‘agent’s day in the life’ to identify any key risk indicators and productivity trends. • Provided individual training and coaching to agents focusing on their individual key risk indicators which resulted in an improvement in agents case and application knowledge.• Worked closely with individuals facilitating, coaching and assisting in any queries and communicated any potential escalated issues identified with my Team Lead.

Shannon, Co Clare

• Part of the customer complaints handling team for Lloyds Banking Group.• Ensured that complaints were investigated fairly, consistently and promptly in accordance with internal standards and external regulatory/legislative requirements.• Communicated case progress with external parties and customers until matters were resolved.• Ensured investigations and resolutions of complaints were within the KPI targets.• Completed intense training – understanding of complex insurance and contractual issues.

Warrington, United Kingdom

• Interacted on a professional level with all colleagues to establish a strong working relationship.• Developed and maintained positive relationships with parents and other stakeholders.• Ensured effective progression in the teaching of all the pupils in my class based upon a clear understanding of their individual educational needs and prior learning.• Created a well-ordered, secure and caring environment that promotes the educational and personal well-being of all children in the class.• Planned, delivered and assessed lessons in all curriculum areas.

St Helens, England

Culcheth, Cheshire, United Kingdom

Pgce Primary Education, Education

Health, Fitness & Leisure Studies

Education record