Dee Gavanas Email & Phone Number

Sydney, New South Wales, Australia

Relief PSO covering North East of Sydney, from Norwest to Northern Beaches.

Sydney, New South Wales, Australia

Sydney, Australia

• Managing 1200 Equity/Reverse home loan clients in Australia and Overseas ensuring exceptional customer experience.
• Accountable for empathetically managing customers requiring Production of Titles for Notice of Deaths/ Transmission Applications, Registration of Easements, Subdivisions & Substitutions, Land and Road Acquisitions and.
• Resolved issues and problems including family enquiries, review Power of Attorneys and guardianship documents within a timely manner.

Sydney, Australia

• Knowledge of a wide range of financial products, including Accounts, mortgages and Internet Banking and ability to provide customer service on all products
• Consistently assisted clients with a range of financial transactions providing an exceptional customer experience on every occasion
• Data entry – focused on the maintaining of customer detail
• Provide Online Support to clients via Secure Emails
• Assisting Brokers/Planners with mortgage application status and resetting of Broker Passwords

Sydney

• Account managed large government accounts ensuring customer needs are met and account profits maximised
• Completed orders via Citrix program for stationery and organised POD’s for client requests of delivery completion.
• Coordinated quotes being created, proofs being requested via a third party and organising the supply/delivery of custom-made stamps for clients.
• Accountable for BCE Workflow that generates from the Warehouse daily for NSW.
• Organising quotes of Special Requests outside of Company supplies
• Managed stocktake of warehouse for the month over a two month period ensuring deadline was met

Sydney, Australia

• Managed large customer accounts including o Harvey Norman, Big W, Kmart, Target, Telechoice, Yes Optus, Commonwealth Bank of Australia and Australia Post.
• Entered orders into SAP program for the delivery of mobile phones, kits and modems and providing outstanding customer service and quality support to all leading merchandisers and outlets for mobile phones
• Managed FLOW program to order stationery and accessories for Commonwealth Bank of Australia branches and agents, including Australia Post.

Sydney, Australia

• Met and exceeded KPI targets for processing times, ensuring quality
• Provided outstanding customer service and quality technical support to clients regarding a wide range of products and financial needs, including international clients
• Project managed data entry during the Commonwealth Bank’s migration of all customer accounts to its new Core banking platform and awarded multiple awards for excellence in customer service
• Cross sell and promote a wide range of financial products, including: Credit Cards, Accounts, Travel Money, Secure Emails and Internet Banking.
• Assist clients with a range of financial transactions.
• Data entry to ensure customer details are entered efficiently and accurately